Strategic Customer Success Manager: Grow & Delight Clients

Huntress; Newbury; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Huntress is seeking a proactive Customer Success Manager to nurture strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention.

As the CSM, you will guide customers, manage inquiries, and identify opportunities to grow account value through up-sell and cross-sell initiatives. Salary £26,000 - £32,000 DOE, location Newbury, fully office-based.

Formación

• Proven experience in a similar Customer Service/Success role.
• Passion for delivering top-tier client experiences and solving problems.
• Outstanding verbal and written communication skills.
• Ability to manage multiple accounts in a fast-paced environment.

Responsabilidades

• Serve as the primary contact for inquiries, escalations and ongoing support.
• Build and maintain trusted relationships with customers and partners.
• Onboard new customers with training, live demos and tailored walkthroughs.
• Conduct regular check-ins and business reviews to capture feedback.
• Coordinate with partners and internal teams to resolve complex issues.
• Support renewal strategies with the Sales team.
• Identify upsell and cross-sell opportunities and grow account value.

Conocimientos

Customer success

Account management

Relationship building

Verbal communication

Descripción del empleo

Huntress is seeking a proactive Customer Success Manager to nurture strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention.

As the CSM, you will guide customers, manage inquiries, and identify opportunities to grow account value through up-sell and cross-sell initiatives. Salary £26,000 - £32,000 DOE, location Newbury, fully office-based.