Strategic Client Success Manager

Springboard Success Ltd; Greater London; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Bonus up to 20%

Job summary

Springboard Success Ltd in London is recruiting a Client Success Manager to own relationships across a portfolio of B2B media and events clients. You will coordinate campaigns with internal teams, ensuring campaigns are delivered on time and to the agreed service levels.

This hybrid role focuses on client satisfaction and retention, with no sales targets. You’ll help clients maximise value from the platform, attend to renewal discussions, and work with senior stakeholders to drive success.

Qualifications

• Professional experience in a client-facing role or account management.
• Comfortable engaging with senior B2B stakeholders.
• Excellent organisation and project-management skills.

Responsibilities

• Build strong relationships with a portfolio of clients and act as their main point of contact.
• Coordinate campaigns across internal teams from onboarding to go-live and delivery.
• Monitor client satisfaction, support renewals, and drive platform adoption.

Job description

Springboard Success Ltd in London is recruiting a Client Success Manager to own relationships across a portfolio of B2B media and events clients. You will coordinate campaigns with internal teams, ensuring campaigns are delivered on time and to the agreed service levels.

This hybrid role focuses on client satisfaction and retention, with no sales targets. You’ll help clients maximise value from the platform, attend to renewal discussions, and work with senior stakeholders to drive success.