Strategic Accounts Director: Growth & Client Leadership

BCD Meetings & Events; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Working

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Job summary

BCD Meetings & Events is seeking an Account Director to join our Account Management team in London. You will manage a portfolio of blue-chip accounts, drive profitability, and evolve our service offering in collaboration with clients and the business.

You will build strong client relationships, maximise new business opportunities, and lead with industry knowledge and proactive leadership. This hybrid role combines client-facing work with internal strategy and team mentoring.

Qualifications

• Strong experience in client/account management in meetings and events.
• Proven track record in client negotiation.
• Experience in managing suppliers, sourcing, and negotiating contracts.
• Excellent oral and written communication, including public speaking, RFP lead and design.
• Leadership abilities to direct teams and drive results.
• Ability to identify customer needs and propose effective solutions.
• Ability to build trusted relationships over time.

Responsibilities

• Create an account strategy to drive sales across owned accounts and communicate activity to service delivery teams.
• Plan and conduct regular review meetings with key accounts to identify improvements and ensure client satisfaction.
• Build and maintain internal team relationships by mentoring operational teams.
• Develop venues/destinations knowledge and industry trends; attend training, visits, and events.
• Maintain and develop customers through propositions and liaison to grow service lines; coordinate roadshows and events.
• Target new business opportunities and grow profitable relationships across service lines.

Skills

Client management

Negotiation

Supplier management

Public speaking

Leadership

Needs assessment

Relationship building

Tools

Microsoft Office

AI tools

Job description

BCD Meetings & Events is seeking an Account Director to join our Account Management team in London. You will manage a portfolio of blue-chip accounts, drive profitability, and evolve our service offering in collaboration with clients and the business.

You will build strong client relationships, maximise new business opportunities, and lead with industry knowledge and proactive leadership. This hybrid role combines client-facing work with internal strategy and team mentoring.