Strategic Client Success Director

Good Growth; Birmingham; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

28 days' annual leave + bank holidays

Flexible and hybrid working

Learning & Development allowance

Regular team events and socials

Two-day company Town Hall

Company bonus scheme

Job summary

Good Growth is seeking a Client Success Director to own the strategy and senior client relationships across Birmingham Exeter in a hybrid setup. You will shape strategy across your Pod, engage with senior stakeholders, and lead high-value client engagements to drive real commercial value.

You’ll partner with the Enterprise Account Director, spotting opportunities, challenging thinking when needed, and mentoring Client Success Managers to raise the bar across the portfolio.

Qualifications

• Proven track record supporting strategic roadmaps across complex client portfolios.
• Strong stakeholder management including senior client stakeholders as main contact.
• Confidence and facilitation skills to lead high-stakes meetings, workshops, Summits and QBRs.
• Commitment to direct feedback and using it to drive growth.
• Solid understanding of digital optimisation and its commercial impact.

Responsibilities

• Shape and evolve strategy across your Pod's portfolio with your Enterprise Account Director.
• Own relationships with a set of key clients, building trust and momentum.
• Lead high-value client engagements, including Summits, QBRs and workshops.
• Keep internal reporting accurate to surface risks and opportunities early.
• Mentor Client Success Managers within your Pod.

Skills

Strategic roadmaps

Stakeholder management

Facilitation

Direct feedback

Digital optimisation

Tools

CRO tools

Job description

Good Growth is seeking a Client Success Director to own the strategy and senior client relationships across Birmingham Exeter in a hybrid setup. You will shape strategy across your Pod, engage with senior stakeholders, and lead high-value client engagements to drive real commercial value.

You’ll partner with the Enterprise Account Director, spotting opportunities, challenging thinking when needed, and mentoring Client Success Managers to raise the bar across the portfolio.