Client Success Director

Good Growth; Birmingham; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

28 days' annual leave + bank holidays

Flexible and hybrid working

Learning & Development allowance

Regular team events and socials

Two-day company Town Hall

Company bonus scheme

Job summary

Good Growth is seeking a Client Success Director to own the strategy and senior client relationships across Birmingham Exeter in a hybrid setup. You will shape strategy across your Pod, engage with senior stakeholders, and lead high-value client engagements to drive real commercial value.

You’ll partner with the Enterprise Account Director, spotting opportunities, challenging thinking when needed, and mentoring Client Success Managers to raise the bar across the portfolio.

Qualifications

• Proven track record supporting strategic roadmaps across complex client portfolios.
• Strong stakeholder management including senior client stakeholders as main contact.
• Confidence and facilitation skills to lead high-stakes meetings, workshops, Summits and QBRs.
• Commitment to direct feedback and using it to drive growth.
• Solid understanding of digital optimisation and its commercial impact.

Responsibilities

• Shape and evolve strategy across your Pod's portfolio with your Enterprise Account Director.
• Own relationships with a set of key clients, building trust and momentum.
• Lead high-value client engagements, including Summits, QBRs and workshops.
• Keep internal reporting accurate to surface risks and opportunities early.
• Mentor Client Success Managers within your Pod.

Skills

Strategic roadmaps

Stakeholder management

Facilitation

Direct feedback

Digital optimisation

Tools

CRO tools

Job description

Birmingham or Exeter | Hybrid

£50,000 to £60,000, dependent on experience

Flexible working, with some office time

Own the strategy. Build great relationships. Help our clients grow.

We're looking for a Client Success Director to take the lead on some of our most important client relationships.

You’ll be the person making sure we’re solving the right problems for the right reasons - shaping strategy, building trusted relationships with senior stakeholders and making sure the work we do creates real commercial value.

It’s about seeing the bigger picture, knowing where we should be heading and bringing clients with us.

Who are we?

We help ambitious brands unlock growth that legacy systems, slow decisions and old ways of doing things can get in the way of.

We combine data, insight and technology, increasingly through our own Good Growth Technology (GGT) platform to find the opportunities that matter and turn them into results.

We’ve got a decade of experience helping global brands grow, we’re trusted by major retailers and e-commerce leaders, and we’re building something pretty exciting with GGT.

We’re also organised into small client Pods, each owning a portfolio of accounts rather than working project by project. As we continue to grow, our clients need someone senior who can step back from the individual projects and own the bigger picture.

That’s where you come in.

So, what’s the role actually about?

Every client account has a what, a why and a how.

You own the what and why.

You’ll work closely with your Enterprise Account Director to shape strategy across your Pod’s portfolio, while acting as the main relationship owner for a set of named clients.

You’ll lead the moments that matter, from Quarterly Business Reviews and client Summits to the conversations that keep senior stakeholders confident, engaged and clear on where we’re heading.

You’ll also be looking beyond the immediate work: spotting opportunities, challenging thinking when needed and helping our clients make better decisions.

You’ll probably enjoy this if...

You like owning strategy and commercial outcomes, not just relationships.

You're comfortable working with senior stakeholders and helping them succeed.

You enjoy having a bit of autonomy and figuring things out for yourself.

You're happy working from context rather than needing everything turned into a detailed task list.

You believe good feedback makes people better, and you're comfortable both giving it and receiving it.

You're not afraid of a difficult conversation when it's the right thing to do.

It might not be for you if...

You need a detailed list of exactly what to do before you can get started.

You’d rather avoid a difficult conversation than have one.

You're looking for a role with very little client-facing time.

What You’ll Be Doing

Partner with your Enterprise Account Director to shape and evolve strategy across your Pod's portfolio.

Own relationships with a set of key clients, building trust and keeping momentum high.

Lead high-value client engagements, including Summits, QBRs and workshops.

Keep internal reporting accurate and useful, so risks and opportunities surface early.

Look for genuine ways to help client sponsors succeed in their own roles and careers.

Mentor Client Success Managers within your Pod.

What We’re Looking For

We’re looking for someone who is commercially sharp, comfortable with ambiguity and genuinely good with people.

You’ll Need

• A proven track record supporting strategic roadmaps and commercial diagnosis across complex client portfolios.
• Strong stakeholder management skills, including experience as the main contact for senior client stakeholders.
• The confidence and facilitation skills to lead high-stakes meetings, workshops, Summits and QBRs.
• A genuine commitment to direct feedback, with a track record of using it to grow.
• A solid understanding of digital optimisation and how it drives commercial impact.

Nice to have

• Experience working in a Pod or squad-based client success structure.
• Familiarity with CRO tools and experimentation methods.

Don't tick every box? That’s fine!

We’re interested in your potential as well as your experience. If you think you could do a great job here, we’d still like to hear from you.

Our Benefits

• 28 days' annual leave + bank holidays
• Flexible and hybrid working
• Learning & Development allowance
• Regular team events and socials
• Two-day company Town Hall
• Company bonus scheme

How We Hire

We want the process to feel like a two-way conversation, rather than a series of hoops to jump through.

• Introductory call - 30 minutes

A relaxed chat to get to know each other and talk through the role.

• Practical task and interview

A short exercise to explore how you approach strategy and stakeholder challenges, presenting your thinking to our panel.

• Work day

Spend a day with us, either in person or remotely, and get a proper feel for the team and how we work.

You're interviewing us too! Ask questions, challenge us and work out whether Good Growth feels like somewhere you’d want to be.

Where and when?

Birmingham or Exeter

We’re hybrid, with most of the team spending around 1–2 days a week in the office.

Our core hours are 10am–3pm, with flexibility around your start and finish times.

You may spend a little more time with us in your first few months while you get settled into your Pod, and there may be some travel to client sites.

Want to know more?

See our work: goodgrowth.co.uk

Get to know our culture: LinkedIn

Diversity & Inclusion

Good Growth welcomes applicants from all backgrounds, experiences and perspectives. If you need adjustments at any stage of the recruitment process, just let us know