Client Director & Growth Lead (Hybrid/Remote)

Soar With Us; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days holiday

Private health insurance (Vitality)

Life insurance

Cash plan

Company pension

Hybrid working

Work abroad up to 30 days

Team socials

Job summary

Soar With Us is seeking a Client Success Director/Pod Lead to own the commercial and strategic relationship for a pod of DTC client accounts. You will connect paid media performance to client business outcomes and lead the senior client voice, including P&L ownership and multi-service growth.

The role blends growth strategy with account leadership, requiring comfort with difficult commercial conversations and proactive expansion planning. Hybrid London HQ and work-from-home options are available.

Qualifications

• Growth strategy or paid social/paid media background (not just reporting).
• Account leadership experience with commercial client relationships.
• P&L ownership and a commercial number you were measured on.
• Experience handling difficult commercial conversations that strengthened relationships.
• Comfortable presenting to client leadership as the senior agency voice.

Responsibilities

• Own the commercial performance of your pod, including MRR target, retention, and multi-service adoption.
• Lead the strategic relationship on top-tier accounts, including QBRs and commercial reviews.
• Translate paid social/paid media performance into a growth narrative clients trust.
• Spot opportunities for expansion and turn them into concrete plans.
• Navigate fee changes, scope, and performance accountability to strengthen the relationship.
• Coach and quality-check the account team's output against the agency playbook.

Skills

Growth strategy

Paid social

Account leadership

P&L management

Client relationship

Commercial negotiation

Job description

Soar With Us is seeking a Client Success Director/Pod Lead to own the commercial and strategic relationship for a pod of DTC client accounts. You will connect paid media performance to client business outcomes and lead the senior client voice, including P&L ownership and multi-service growth.

The role blends growth strategy with account leadership, requiring comfort with difficult commercial conversations and proactive expansion planning. Hybrid London HQ and work-from-home options are available.