Strategic Client Relationship & Delivery Lead

emagine Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

emagine is seeking a Relationship Engagement Manager within our Service Delivery team in London to ensure seamless service delivery and strong client relationships in financial services.

You will work with SME consultants, manage stakeholder expectations, and drive multi-project delivery across Tier 1 and 2 banks. If you have 2–3 years in relationship or account management and a proactive, commercially minded approach, join our diverse team.

Qualifications

• 2–3 years of client relationship experience in financial services.
• Experience in account management and leading teams.
• Background in service-delivery or client services.
• Experience with vendor management systems.
• Proven track record in proactive relationship-building.

Responsibilities

• Maintain and develop client relationships with Tier 1/2 banks.
• Support senior consultants in project lifecycles.
• Lead cadence reviews and track milestones.
• Manage multiple projects and stakeholders effectively.
• Assist with contract negotiations and extensions.
• Identify opportunities through consultant networks.

Skills

Relationship management

Account management

Stakeholder management

Project coordination

Negotiation

Communication

Commercial acumen

Tools

Beeline

Fieldglass

PRO

Job description

emagine is seeking a Relationship Engagement Manager within our Service Delivery team in London to ensure seamless service delivery and strong client relationships in financial services.

You will work with SME consultants, manage stakeholder expectations, and drive multi-project delivery across Tier 1 and 2 banks. If you have 2–3 years in relationship or account management and a proactive, commercially minded approach, join our diverse team.