Relationship Engagement Manager, London, UK

emagine Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

emagine is seeking a Relationship Engagement Manager within our Service Delivery team in London to ensure seamless service delivery and strong client relationships in financial services.

You will work with SME consultants, manage stakeholder expectations, and drive multi-project delivery across Tier 1 and 2 banks. If you have 2–3 years in relationship or account management and a proactive, commercially minded approach, join our diverse team.

Qualifications

• 2–3 years of client relationship experience in financial services.
• Experience in account management and leading teams.
• Background in service-delivery or client services.
• Experience with vendor management systems.
• Proven track record in proactive relationship-building.

Responsibilities

• Maintain and develop client relationships with Tier 1/2 banks.
• Support senior consultants in project lifecycles.
• Lead cadence reviews and track milestones.
• Manage multiple projects and stakeholders effectively.
• Assist with contract negotiations and extensions.
• Identify opportunities through consultant networks.

Skills

Relationship management

Account management

Stakeholder management

Project coordination

Negotiation

Communication

Commercial acumen

Tools

Beeline

Fieldglass

PRO

Job description

Are you ready to make an impact? At emagine our Relationship Engagement Managers sit within our Service Delivery team and are an essential part of the business for Operations and Account Management.

We are seeking a dedicated professional to join our team and take on a crucial role working with a key account. As an Operations Account Manager and Relationship Engagement Manager at emagine, you'll play a vital part in ensuring seamless service delivery and maintaining strong client relationships within the financial services sector.

We are looking for someone with a background in Relationship Management, Account Management, or a 360 agency environment within Financial Services. If you have the experience and passion for driving client success, we invite you to be a part of our team.

You will be responsible for the continuity of service and maintaining our project lifecycles by acting as a support function to our subject matter expert (SME) senior specialist consultants who are working with our clients, Tier 1 and Tier 2 Banks, on a daily basis. This will involve a heavy amount of stakeholder management.

What’s required to be a Relationship Engagement Manager at emagine?

• 2-3 years of experience in maintaining and developing client relationships
• Experience in assisting with account management and the ability to manage and lead team members
• Current or previous experience working in a heavily relationship-driven environment
• Demonstrable track record of account management, talent management, or a 360 agency background, ideally within financial services
• Previous experience in a service delivery, client services, or customer success function
• Experience with workforce vendor management systems such as Beeline, Fieldglass or PRO
• Managing consultants whilst they are working onsite with our clients on various projects
• Maintaining professional working relationships with our consultant’s and conducting regular cadence reviews to track progress against project deliverables and key milestones
• Manage the relationships with project leads/senior leaders on the client site to obtain feedback on performance, and maintain a high level of service
• Engage with our consultants to identify opportunities through their network
• Have the ability to manage multiple projects and clients at any one time
• Managing the end to end process and to ensure effective project delivery for our clients
• Provide operational support to manage contract negotiations and extensions
• Work across a variety of procurement platforms to provide operational efficiency
• Be extremely proactive & innovative
• Excellent, clear business professional communication skills both written and oral
• At ease with managing stakeholder relationships
• Be commercially minded with strong negotiation skills
• A commercial work history in client facing roles
• Excellent organisational skills and the ability to prioritise and work under pressure

We empower companies with high-end IT services

emagine is a high-end business, engineering & IT consulting company. Enabled by an extensive network of experts, emagine powers progress, solves challenges and delivers real results through tailored high-end consulting services. emagine is headquartered in Copenhagen, Denmark with departments in France, Germany, Ireland, the Netherlands, Norway, Poland, Portugal, Sweden, United Kingdom, United Arab Emirates as well as India. Over the last couple of years, the company has grown extensively, increasing its international footprint to become one of the biggest consultancies in its segment in Europe and beyond. emagine A/S is owned by private equity company Axcel and a group of senior staff and board members.

Are you our new colleague?

At emagine, we value diversity immensely. Both when it comes to backgrounds and competences, but also in relation to personality and individual ambition. We are a diverse and well-rounded group made up of experienced specialists, generalists, recent graduates and self-taught people. We are generally curious, helpful and happy to share knowledge with our colleagues.

We are proud of our values that are based on honesty, kindness, helpfulness and solidarity. We nurture a strong community culture, where cooperation is paramount - not just locally but also across borders with our international departments. Only in unison can we provide the best service to our clients and affiliated consultants - and that is our goal. As an employee of emagine, you will experience a close-knit culture in which people stand side by side and where there is an emphasis on building close relationships. Going to work must be a fun and enriching experience yet still provide a challenge. That is why we take several steps to ensure that work is motivating and engaging. Finally, we also strive to create the right conditions for physical and mental wellbeing.

Want to know more about what it is like to work at emagine?

Visit our Instagram to get a better idea of who we are or get in contact with our HR department.