Strategic Energy Client Partner

LightingLives Consultants Ltd; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

LightingLives Consultants Ltd in London is seeking a Client Relationship Manager to nurture and grow our existing client portfolio, ensuring high service standards and measurable account value.

You will be the trusted advisor, coordinate cross‑functional teams, manage renewals, identify cross‑sell opportunities, and deliver strategic energy procurement guidance in a dynamic market. This role offers an office-based UK role with a focus on client outcomes and sustained partnership growth.

Qualifications

• Experience in client relationship management, account management, or B2B customer success
• Background in energy, utilities, brokerage, or consultancy services (highly desirable)
• Strong communication and stakeholder management skills
• Ability to identify commercial opportunities within existing client relationships
• Good understanding of service delivery and client lifecycle management
• Strong organisational skills and attention to detail
• Proactive approach with the ability to manage multiple client accounts effectively

Responsibilities

• Building and maintaining strong, long‑term relationships with clients to ensure high retention levels
• Acting as the primary point of contact for client communication and account management
• Managing and reviewing client accounts to ensure services align with contractual and commercial objectives
• Identifying and developing new business opportunities within existing accounts (cross‑sell and upsell)
• Supporting clients with energy procurement strategies, contract renewals, and cost optimisation opportunities
• Resolving client queries efficiently while maintaining a high standard of service delivery
• Collaborating with internal teams (sales, procurement, and technical specialists) to meet client needs
• Monitoring energy market trends and providing relevant, informed insights to clients
• Ensuring accurate record‑keeping, CRM updates, and reporting on account activity

Job description

LightingLives Consultants Ltd in London is seeking a Client Relationship Manager to nurture and grow our existing client portfolio, ensuring high service standards and measurable account value.

You will be the trusted advisor, coordinate cross‑functional teams, manage renewals, identify cross‑sell opportunities, and deliver strategic energy procurement guidance in a dynamic market. This role offers an office-based UK role with a focus on client outcomes and sustained partnership growth.