Strategic Client Programme Lead (KAM, CX & Feedback)

Burges Salmon; Bristol; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Disability confident recruitment

Accessible recruitment process

Job summary

Burges Salmon is seeking a Client Programme Manager to drive three core client development workstreams: Key Account Management, Client Feedback, and Client Experience. The role involves leading with senior stakeholders, coordinating with partners, and embedding best practices across Bristol or Edinburgh offices.

The ideal candidate will have strong relationship management, a proven track record in client management or business development, and the ability to work in a fast-paced professional

Qualifications

• Proven experience implementing and driving client programme plans.
• Strong relationship management and stakeholder facilitation skills.
• Track record in client management/business development is desirable.

Responsibilities

• Lead the KAM programme and develop account plans with Client Partners.
• Oversee Client Feedback & CX initiatives to improve service delivery.
• Coordinate with Head of Client Programmes and external partners to implement improvements.

Skills

Client management

Stakeholder engagement

Facilitation

Project management

Tools

CRM systems

Job description

Burges Salmon is seeking a Client Programme Manager to drive three core client development workstreams: Key Account Management, Client Feedback, and Client Experience. The role involves leading with senior stakeholders, coordinating with partners, and embedding best practices across Bristol or Edinburgh offices.

The ideal candidate will have strong relationship management, a proven track record in client management or business development, and the ability to work in a fast-paced professional