Strategic Programme Delivery Lead

KBM Resourcing; Rugby; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

BUPA

Pension

Company car allowance

25 Days holiday + 1 extra Company Day

Job summary

KBM Resourcing is seeking a Programme Delivery Lead to plan, co-ordinate and deliver a long-term customer programme in a fast-changing environment. You will drive cross-functional collaboration, manage procurement and cost control, and ensure milestones and KPIs are met while maintaining high customer satisfaction.

The role requires strong communication, risk management, and an ability to prioritise competing demands.

Qualifications

• Proven experience leading complex programmes or major customer contracts.
• Strong commercial awareness with budget and cost control experience.
• Experience managing customer relationships in demanding environments.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise competing demands in a rapidly changing environment.
• Experience producing and maintaining programme documentation.
• Proficient with Microsoft Office, Excel and Project (or equivalent planning tools).

Responsibilities

• Lead the planning, coordination and delivery of a long-term customer programme.
• Develop and maintain programme plans that adapt to changing priorities and customer requirements.
• Coordinate multiple workstreams to ensure successful delivery of contractual commitments.
• Identify programme risks and implement mitigation plans.
• Ensure programme milestones, deliverables and KPIs are achieved.
• Act as the primary interface between the business and the customer.
• Develop strong, collaborative relationships built on trust and professionalism.
• Manage customer expectations and respond effectively to changing requirements.
• Lead customer meetings, progress reviews and programme updates.
• Resolve issues proactively while maintaining excellent customer satisfaction.
• Monitor programme budgets and expenditure.
• Support financial forecasting and reporting.
• Drive cost control initiatives while maintaining quality and delivery performance.
• Ensure commercial decisions align with contractual obligations.
• Identify opportunities for efficiencies and continuous improvement.
• Coordinate procurement activities to support programme delivery.
• Work closely with suppliers to ensure material availability.
• Monitor supplier performance, delivery schedules and quality.
• Manage supply risks and implement contingency plans where required.
• Ensure programme documentation is maintained accurately and in accordance with customer and company requirements.
• Drive high standards of document control and configuration management.
• Support internal and external audits where required.
• Ensure quality standards are maintained throughout programme delivery.
• Develop realistic delivery schedules and resource plans.
• Coordinate activities across engineering, operations, procurement and commercial functions.
• Monitor progress and adjust plans as programme requirements evolve.
• Report programme performance to senior management.
• Identify opportunities to improve programme delivery processes.
• Promote best practice in planning, communication and stakeholder management.
• Support the development of programme management capability across the business.

Skills

Programme management

Stakeholder management

Budget & cost control

Communication

Decision making

Planning & scheduling

Education

PRINCE2/MSP/APM/PMP certification

Tools

Microsoft Office

MS Project

Job description

KBM Resourcing is seeking a Programme Delivery Lead to plan, co-ordinate and deliver a long-term customer programme in a fast-changing environment. You will drive cross-functional collaboration, manage procurement and cost control, and ensure milestones and KPIs are met while maintaining high customer satisfaction.

The role requires strong communication, risk management, and an ability to prioritise competing demands.