Strategic Client Growth & CX Lead

Blue Legal; Bristol, City of Edinburgh; On-site; GBP 70,000 - 90,000; Full time

Job summary

Blue Legal is partnering with a leading law firm to recruit a Senior Client Programme Manager for either their Bristol or Edinburgh office. The successful candidate will lead the Key Account Management programme, manage key client portfolios, and drive client development strategies. Ideal applicants will have strong influencing and communication skills, a proven track record in client programmes, and the ability to navigate high-pressure environments. This role offers an exciting opportunity to embed best practices in client management.

Qualifications

• Proven track record of delivering client programmes, managing processes, and implementing change.
• Confident, proactive, and resilient in high-pressure environments.
• Ability to instil trust and adapt quickly to challenges.

Responsibilities

• Lead the implementation and management of the Key Account Management (KAM) programme.
• Manage key clients, developing strategic account plans.
• Facilitate client and internal meetings to share insights and coordinate client development.

Skills

Strong influencing skills

Communication skills

Facilitation skills

Time management

Change management

Client relationship management

Job description

Blue Legal is partnering with a leading law firm to recruit a Senior Client Programme Manager for either their Bristol or Edinburgh office. The successful candidate will lead the Key Account Management programme, manage key client portfolios, and drive client development strategies. Ideal applicants will have strong influencing and communication skills, a proven track record in client programmes, and the ability to navigate high-pressure environments. This role offers an exciting opportunity to embed best practices in client management.