Client Programme Manager

Burges Salmon; Bristol; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Disability confident recruitment

Accessible recruitment process

Job summary

Burges Salmon is seeking a Client Programme Manager to drive three core client development workstreams: Key Account Management, Client Feedback, and Client Experience. The role involves leading with senior stakeholders, coordinating with partners, and embedding best practices across Bristol or Edinburgh offices.

The ideal candidate will have strong relationship management, a proven track record in client management or business development, and the ability to work in a fast-paced professional

Qualifications

• Proven experience implementing and driving client programme plans.
• Strong relationship management and stakeholder facilitation skills.
• Track record in client management/business development is desirable.

Responsibilities

• Lead the KAM programme and develop account plans with Client Partners.
• Oversee Client Feedback & CX initiatives to improve service delivery.
• Coordinate with Head of Client Programmes and external partners to implement improvements.

Skills

Client management

Stakeholder engagement

Facilitation

Project management

Tools

CRM systems

Job description

Client Programme Manager

Based in either our Bristol or Edinburgh office, you will support the firm's Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).

Key Account Management (KAM)

• Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
• Develop and embed a structured, best‑practice approach to client analysis, account planning, and internal engagement.
• Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
• Facilitate regular client team meetings to share insights, identify cross‑selling opportunities, and plan development activities.
• Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.

Client Feedback & Listening Programme

• Drive the collection and use of client feedback to enhance the firm's CX programme.
• Work with external insight providers to embed new technologies and improve reporting formats.
• Ensure feedback drives continuous improvement across sectors and departments.

Client Experience (CX)

• Develop and deliver a prioritised plan to improve client experience across the lifecycle.
• Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
• Embed best practice approaches into BAU client management.

What We're Looking For

• Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
• Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
• A track record in client management/business development is desirable.
• Self‑assured, credible, and able to challenge constructively.
• Highly organised, proactive, and resilient, with excellent time management skills.
• Ability to thrive under pressure in a fast‑paced environment with changing priorities.

Benefits

We'll support you to grow your skills, contribute your ideas, and make a real impact. Our commitment to wellbeing, flexible working and a culture that celebrates individuality allows you to thrive.

We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.