Strategic Client Partner & Growth Driver

ITCH; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive bonus

Development allowance

Mental Health Support

25 days holiday

Health Insurance

Cycle to work

Volunteer Day

New Business Incentive

Christmas Party

Job summary

ITCH is seeking an experienced Client Partner/Account Manager to build genuine partnerships with major brands. You’ll own a portfolio, drive revenue growth, and maintain proactive value for clients while collaborating with Producers to keep a clear boundary between partnership and delivery.

You’ll manage high-value accounts (often £1m+), nurture stakeholder relationships, and lead quarterly reviews, while contributing to pricing discipline and account plans.

Qualifications

• 5-8 years in Account Management within an agency or professional services firm.
• Proven track record managing accounts of £750k+ annually.
• Ability to identify and grow Client opportunities.
• Excellent communication and presentation skills, comfortable with senior stakeholders.
• Strategic thinker with execution ability.
• Organised, able to balance multiple accounts effectively.
• Data-literate, comfortable with project management tools (Scoro a plus).
• Resilient, able to work under pressure.
• Passion for building genuine client partnerships.

Responsibilities

• Own your Client accounts (typically £1m+), acting as primary strategic contact.
• Build strong relationships at multiple stakeholder levels.
• Conduct quarterly value reviews using live account plans as foundation.
• Bring 2+ proactive ideas per month, per account.
• Identify and progress upsell and expansion opportunities.
• Ensure <4 hour response times, 2+ f2f meetings per month per account.
• Maintain NPS contribution (targeting 50+).
• Lead project kick-offs and handle escalations with support.
• Own revenue growth targets with monthly forecast accountability (Oct-Sept cycle).
• Maintain live financial tracking including margins and profitability.
• Monitor project profitability, elevate margin concerns with rationale.
• Work with Producers on pricing discipline.
• Hit chargeability rate target of 60-70%.
• Develop and maintain live account plans, reviewed quarterly.
• Identify growth opportunities and inform proactive conversations.
• Lead client reporting and ensure timely invoicing.
• Partner with Producers on delivery, maintaining clear boundaries.
• Work with Creative and Strategy on proactive proposals and live briefs.
• Champion Client goals in Agency conversations.
• Contribute to team knowledge sharing.

Skills

Account Management

Client Relationships

Strategic Thinking

Communication

Stakeholder Management

Presentation Skills

PM Tools

Scoro

Resilience

Tools

Scoro

Job description

ITCH is seeking an experienced Client Partner/Account Manager to build genuine partnerships with major brands. You’ll own a portfolio, drive revenue growth, and maintain proactive value for clients while collaborating with Producers to keep a clear boundary between partnership and delivery.

You’ll manage high-value accounts (often £1m+), nurture stakeholder relationships, and lead quarterly reviews, while contributing to pricing discipline and account plans.