Strategic Client Onboarding & Account Services Specialist

JP Morgan Chase; Christchurch; In loco; GBP 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase in the United Kingdom seeks a Client Account Services Specialist to support complex client onboarding, account opening, closure and maintenance, and respond to client and internal partner queries related to reference data.

The role focuses on delivering high-quality client service, process improvements, and collaboration with internal teams to ensure accurate data and timely delivery.

Competenze

• Ability to manage time effectively in a fast-paced environment.
• Flexibility to adapt to changing priorities and stakeholder needs.
• Strong organizational, analytical and problem-solving skills.
• Excellent oral and written communication with clients and internal partners.
• Proficient in MS Office suite.
• Experience in client relationship management.

Mansioni

• Develop onboarding strategies for major implementations and align priorities to meet deadlines.
• Manage end-to-end account activities and project workflows including launches and closures.
• Address client queries and guide requirements for account opening and maintenance.
• Identify opportunities to automate processes and reduce manual tasks using digital tools.
• Build strong internal partnerships to ensure seamless client delivery and drive process improvements.
• Maintain knowledge of account opening workflows and SLA/KPI commitments.
• Develop and maintain email workflow tools with reference data and data integrity checks.

Conoscenze

Time management

Flexibility

Organizational skills

Analytical skills

Communication

MS Office

Client relationship mgmt

Strumenti

Xceptor

Tableau

Alteryx

Descrizione del lavoro

JP Morgan Chase in the United Kingdom seeks a Client Account Services Specialist to support complex client onboarding, account opening, closure and maintenance, and respond to client and internal partner queries related to reference data.

The role focuses on delivering high-quality client service, process improvements, and collaboration with internal teams to ensure accurate data and timely delivery.