EMEA Client Onboarding Lead - Senior Associate

JP Morgan Chase; Christchurch; On-site; GBP 60,000 - 90,000; Full time

Job summary

JP Morgan Chase in the United Kingdom is seeking a Client Onboarding Senior Associate within the EMEA Client Onboarding COS team to drive the onboarding of core cash management services for global clients. You will manage the full implementation lifecycle, coordinating with KYC, Sales, Product, Client Service and other internal partners to ensure a high-quality client experience.

The role emphasizes project management, client servicing, and strong English communication, with opportunities for

Qualifications

• Experience with corporate and/or financial institutions clients is beneficial.
• Strong written and verbal English communications skills.

Responsibilities

• Oversee onboarding and setup of core cash management services.
• Manage end-to-end implementation including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services.
• Collaborate with KYC, Sales, Product, Client Service, and internal partners to ensure seamless service delivery.
• Develop project plans for each deal and guide the client through tasks and timelines.
• Attend and host client meetings to review progress against the plan.
• Deliver solutions within agreed timeframes with accurate status updates and risk escalation.
• Identify process gaps and drive improvement initiatives with stakeholders.
• Adhere to JPMorgan Chase policies and procedures.

Skills

Project management

Client servicing

Stakeholder management

Communication

Time management

Job description

JP Morgan Chase in the United Kingdom is seeking a Client Onboarding Senior Associate within the EMEA Client Onboarding COS team to drive the onboarding of core cash management services for global clients. You will manage the full implementation lifecycle, coordinating with KYC, Sales, Product, Client Service and other internal partners to ensure a high-quality client experience.

The role emphasizes project management, client servicing, and strong English communication, with opportunities for