EMEA Client Onboarding Manager - Senior Associate

Aumni; England; On-site; GBP 65,000 - 100,000; Full time

Job summary

J.P. Morgan is seeking an experienced Client Onboarding Senior Associate in the EMEA region to lead the onboarding and setup of core cash management services for global clients.

You will oversee end-to-end implementation, from kickoff to go-live, coordinating with KYC, Sales, Product, Client Service and other partners to deliver a high-quality client experience. This client-facing role sits within the FIG EMEA Client Onboarding team, supporting banks, Asset Managers, non-bank financial

Qualifications

• Experience working with corporate and/or financial institutions clients.
• Strong verbal, written, and interpersonal communication skills.
• Proven project management capability to develop and execute implementation plans.
• Excellent time management and ability to prioritise in a high-pressure environment.

Responsibilities

• Implement global Cash Management solutions in EMEA with varying complexity.
• Manage multiple deals end-to-end by acting as the central point for internal/external customers.
• Partner with Sales, Product, Client Service, Operations and other internal teams to ensure delivery.
• Develop project plans and guide clients on tasks and roles within the plan.
• Attend and host client meetings to review progress against the plan.
• Work with internal/external parties to deliver solutions within tight timeframes.
• Provide accurate implementation statuses and escalate risks.
• Support team colleagues as needed.
• Identify process gaps and lead improvement initiatives.

Skills

Client onboarding

Project management

Stakeholder collaboration

English communication

Time management

Job description

Join our EMEA Client Onboarding & Service (COS) team as a Client Onboarding Senior Associate, where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.

As an EMEA Client Onboarding Senior Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our global clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with KYC, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

This client facing role is in the FIG (Financial Institutions Group) EMEA Client Onboarding team. The team handles implementations for a wide range of clients from banks to Asset Managers to corporate-like NBFIs (Non-Bank Financial Institutions) to public sector bodies.

Job Responsibilities:

• Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
• Manage multiple deals end-to-end /projects concurrently by being the central point to both internal and external customers
• Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within the minimum time frames.
• Provide accurate and timely implementation statuses and elevate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adhere to all JPMorgan Chase department policy and procedures
• Attend meetings and training as required to continue development and product knowledge

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required. Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
• Effective issue resolution and escalation skills.
• Excellent English written & verbal communication ability.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Join our EMEA Client Onboarding & Service team as a Client Onboarding Senior Associate.