Investment Middle Office Delivery Lead - Client Onboarding

JP Morgan Chase; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JP Morgan Chase in London is seeking an Investment Middle Office Services Delivery Senior Associate within the Client Account Services team. You will manage and deliver account reference data readiness for our Investment Middle Office Service clients, coordinating end-to-end data requests from product expansion to onboarding of new third parties.

The role requires strong stakeholder management, project delivery, and clear communication to drive fixed SLAs and ongoing process improvements.

Qualifications

• Experience in managing projects/events to completion.
• Ability to build strong partnerships with the Client, business, operations, technology & other stakeholders in a matrix organisation.
• Excellent oral and written communication skills and a positive attitude.
• Professional approach to escalation, prioritisation and problem solving.
• Logical analysis of complex problems to drive resolutions against daily SLAs.
• Detail oriented and able to challenge and improve current operating practices.

Responsibilities

• Manage client relationships to deliver a consistent excellent client experience
• Coordination of Client Account lifecycle events with stakeholders, manage successful new account set up -Fund launches, Seg Mandates, New 3rd Parties and Closures
• Create long term value through the nurturing of client and key internal stakeholder relationships
• Communication – Key liaison between functional teams (Client Services, Operations, Technology, Change Management
• Process Improvement – Partner with internal stakeholders to drive continuous improvement and take an active role in shaping and implementing future target operating model
• Lead client and internal calls to drive implementation deliverables and issue management
• Produce reporting to client and internally – Toll gates, next actions and status through clear, concise, and audience specific updates

Skills

Project management

Stakeholder management

Communication skills

Problem solving

Detail oriented

Microsoft Office

Job description

JP Morgan Chase in London is seeking an Investment Middle Office Services Delivery Senior Associate within the Client Account Services team. You will manage and deliver account reference data readiness for our Investment Middle Office Service clients, coordinating end-to-end data requests from product expansion to onboarding of new third parties.

The role requires strong stakeholder management, project delivery, and clear communication to drive fixed SLAs and ongoing process improvements.