Strategic Client Success Manager - Higher Ed SaaS

Symplicity; Greater London; Remote; GBP 45,000 - 75,000; Full time

Job summary

Symplicity is seeking a Client Manager to join our growing Client Success team in the UK. You will build trusted relationships with clients, act as their strategic partner, and drive adoption of Symplicity solutions across the client lifecycle.

You will collaborate with internal teams to ensure a seamless customer experience from onboarding to ongoing support and growth, identifying opportunities and addressing risks to maximise client success.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in Client Success/Account Management or related role, preferably SaaS or Higher Education.

Responsibilities

• Act as primary point of contact and trusted advisor for assigned clients.
• Drive successful delivery and onboarding of services and continued client engagement.
• Set KPIs and success measures with clients and monitor outcomes.
• Promote product adoption and help clients maximize value.

Skills

Client relationship management

Communication

Strategic advisory

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Symplicity is seeking a Client Manager to join our growing Client Success team in the UK. You will build trusted relationships with clients, act as their strategic partner, and drive adoption of Symplicity solutions across the client lifecycle.

You will collaborate with internal teams to ensure a seamless customer experience from onboarding to ongoing support and growth, identifying opportunities and addressing risks to maximise client success.