Strategic Client Growth Manager

IGD (Institute of Grocery Distribution); Watford; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Market leading pension

Bonus scheme

Buy and sell annual leave

Medical insurance

Job summary

IGD is seeking a Customer Manager to oversee the commercial relationship with our valued clients. You will drive engagement, secure retention of contracted revenue, and upsell IGD products and services to grow revenue in the Retail portfolio.

You will act as the primary contact for clients, delivering State of the Nation insights, Deep Dive sessions, and SLA deliverables, while representing IGD at industry events and building advocacy within client organizations.

Qualifications

• Evidence of commercial acumen and success; ideally in a data, research, insight or SaaS environment.
• Understanding of how Insight is used to inform clients' decision making.
• Interest in the Food, Drink and Grocery sector.
• Curiosity to link macro economic events to opportunities/challenges for our clients.
• Confident and articulate in a business environment.
• High work ethic.

Responsibilities

• Renew contracted revenue with increases (RPI% & PE%).
• Grow commercial revenue by upselling products/services.
• Engage with clients through State of the Nation, Deep Dive sessions and SLA deliverables.
• Attend industry events and act as a IGD brand ambassador.
• Increase stakeholder engagement and advocacy within client organisations.
• Be the first point of contact and escalation for client opportunities/challenges.
• Nurture internal relationships to support client success.

Skills

Commercial acumen

SaaS/insights experience

Client relationship management

Strong communication

Market awareness

Job description

IGD is seeking a Customer Manager to oversee the commercial relationship with our valued clients. You will drive engagement, secure retention of contracted revenue, and upsell IGD products and services to grow revenue in the Retail portfolio.

You will act as the primary contact for clients, delivering State of the Nation insights, Deep Dive sessions, and SLA deliverables, while representing IGD at industry events and building advocacy within client organizations.