Strategic Client Growth Manager (Hybrid)

LLOYD'S REGISTER INTERNATIONAL; Watford; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Market leading pension

Bonus scheme

Medical insurance

Job summary

IGD is seeking a Customer Manager to manage the commercial relationship with valued clients and drive revenue retention and growth. You will renew contracts, upsell IGD products/services, and engage with clients through State of the Nation and Deep Dive sessions.

Based in a hybrid set-up near Watford, you will also attend industry events, serve as a brand ambassador for IGD, and collaborate across teams to unlock opportunities while advancing client satisfaction and retention.

Qualifications

• Evidence of commercial acumen and success; ideally in a data, research, insight of SaaS environment.
• An understanding of how Insight is used to inform clients decision making.
• Interest in the Food, Drink and Grocery sector.
• Curiosity to link macro economics and events to the opportunities/challenges for our clients.
• Confident and articulate in a business environment.
• High work ethic.

Responsibilities

• Successfully renew contracted revenue to include RPI% & PE% increases.
• Grow commercial revenue by upselling clients to new Products/Services.
• Client facing activity to include State of the Nation, Deep Dive sessions and other SLA deliverables.
• Attend industry events and be a brand ambassador for IGD.
• Increase stakeholder engagement and advocacy within your clients organisation.
• First point of contact and escalation for your clients’ opportunities/challenges.
• Nurture internal relationships to support your success with your clients.

Skills

Commercial acumen

SaaS/insight experience

Client relationship management

Industry knowledge: food & grocery

Job description

IGD is seeking a Customer Manager to manage the commercial relationship with valued clients and drive revenue retention and growth. You will renew contracts, upsell IGD products/services, and engage with clients through State of the Nation and Deep Dive sessions.

Based in a hybrid set-up near Watford, you will also attend industry events, serve as a brand ambassador for IGD, and collaborate across teams to unlock opportunities while advancing client satisfaction and retention.