Strategic Client Growth Manager

James and James Fulfilment Ltd.; Northampton; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

5% matched pension

Enhanced sick pay

Enhanced maternity pay

On-site parking

Healthshield

Life assurance

Cycle to work scheme

Zen Den

Mental Health Support

Team events

Job summary

J&J Global Fulfilment, following the 2025 merger with QLS Group, is seeking a Client Success professional in Northampton. You will manage a select portfolio of high revenue clients, helping them grow their brand and get the most from our platform.

This hybrid role offers £38,429 per year plus a bonus, 25 days holiday, pension and a supportive team. You will collaborate with internal teams to drive renewals, upsells and client satisfaction while delivering exceptional service.

Qualifications

• Experience in a client centre role such as Account Management, Customer or Client Success.
• Experience working in a B2B environment with a focus on the client, not on sales.
• Ideally experience in an ecommerce or logistics environment, although this isn't essential
• You're able to handle multiple priorities and keep a calm and collected manner

Responsibilities

• Dedicating your time to support a select portfolio of high revenue clients, helping them grow their brand
• Gaining an excellent understanding of their business and the challenges they face; identifying how we can improve what we do to add value to their business
• Working with our internal teams to help push for feature improvements on our software
• Continually strive to drive client retention, renewals, and upsells while ensuring you maintain excellent client satisfaction
• Ensure our clients are getting the most from our platform features and operations services

Skills

Client success

Account management

B2B experience

Multitasking

Job description

J&J Global Fulfilment, following the 2025 merger with QLS Group, is seeking a Client Success professional in Northampton. You will manage a select portfolio of high revenue clients, helping them grow their brand and get the most from our platform.

This hybrid role offers £38,429 per year plus a bonus, 25 days holiday, pension and a supportive team. You will collaborate with internal teams to drive renewals, upsells and client satisfaction while delivering exceptional service.