Client Operations and Strategic Growth Manager

Anthem Consulting; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

A London-based global law firm is seeking a Client Strategy Manager to lead on client relationship management and deliver strategic programmes for a key account. The role offers hybrid working (3 days in the office) and a strong emphasis on data and analysis.

You will shape the account by turning raw data into actionable insights, deliver processes and programmes, and report with Power BI dashboards. Day-to-day responsibilities include billing processes, matter intake and secondments, bridging

Qualifications

• Strong data analysis and programme management experience.
• Experience managing key accounts.
• Exposure to FS or tech clients is desirable.

Responsibilities

• Lead on client strategy and strategic programmes for a key account.
• Develop and deliver processes and programmes including onboarding pages, workshops, and data-driven improvements.
• Report and build Power BI dashboards; manage quarterly billing, matter intake and secondments.

Skills

Data analysis

Programme management

Key account management

Stakeholder management

Tools

Power BI

Job description

Client Strategy / Programme Manager role in a top global law firm. London based with hybrid working (3 days in the office). Strong emphasis on data and analysis. Competitive salary.

This global law firm, with a great culture and progression opportunities, is looking for a Client Strategy Manager to lead on the relationship and deliver strategic programmes to a key account. The team is recruiting two roles, one focusing on an FS client and one focusing on a tech client.

The role will shape the account, working with raw data to identify problems and then deliver a range of processes and programmes for the client. Examples of past projects include:

• Launching bespoke client landing pages and virtual agents; Delivering a range of process optimisation workshops; Working through raw data to identify timesheet misalignment;

And day to day, the role will involve reporting (and building Power BI dashboards, where needed). As well as managing processes for quarterly billing, matter intake and secondments etc. The role will essentially combine the elements of key account management, billing and legal project management.

The ideal candidate will have strong data analysis and programme management experience. As well as experience of managing key accounts. The firm is happy to consider candidates from global accountancy / consultancy firms. Exposure to either FS or tech clients would be highly desirable.