Strategic Client Engagement Lead

S&P Global, Inc.; Manchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global’s WSO Client Success Team seeks a Client Engagement Manager to oversee strategic client relations, understand book of business, integrations, and growth strategy. You will be the senior client contact across services, driving adoption, satisfaction, and remediation efforts.

You will collaborate with product, marketing, and support teams to resolve issues, share feedback, and enable ongoing innovation while hosting regular meetings with corporate clients.

Qualifications

• Experience in account management, client success, or other client-facing roles
• Minimum 3 years’ experience in lending, capital markets, finance, investor relations or relevant field
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, OneNote, Salesforce, Jira, Planhat or Pendo is a plus)
• Excellent written and verbal communication skills and an outstanding customer service orientation
• Strong organizational skills and ability to manage multiple tasks
• The ability to work well both independently and within a team
• The ability to work well within a fast-paced environment, handle high‑pressure situations, and manage deadlines appropriately.

Responsibilities

• Providing outstanding phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global's Lending Solutions business, hosting regular virtual & in-person meetings
• Providing clients, both internal and external, with timely assistance to resolve strategic issues requiring remediation
• Partner with the Client Support Specialist Team and provide insight to resolve ticketing issues and escalations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Present KPIs, roadmaps and host steercos
• Record, organize and disseminate notes from customer interactions to the broader organization via Salesforce
• Track and update metrics for customer sentiment, satisfaction, RAG status and probability of loss following customer meetings

Skills

Account management

Client success

Communication

Organizational skills

Teamwork

Deadline management

Adaptability

Technical aptitude

Tools

Excel

Word

PowerPoint

Microsoft Teams

OneNote

Salesforce

Jira

Planhat

Pendo

Job description

S&P Global’s WSO Client Success Team seeks a Client Engagement Manager to oversee strategic client relations, understand book of business, integrations, and growth strategy. You will be the senior client contact across services, driving adoption, satisfaction, and remediation efforts.

You will collaborate with product, marketing, and support teams to resolve issues, share feedback, and enable ongoing innovation while hosting regular meetings with corporate clients.