Client Account Manager - Airport/Aviation

Adler & Allan; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Adler & Allan in Birmingham seeks a Client Account Manager to own key accounts and drive growth. This hands-on role will involve managing client relationships, ensuring exceptional service, and developing account strategies to expand our reach.

The ideal candidate will have a background in account management, strong communication skills, and experience in B2B services. The company emphasizes diversity and inclusion, welcoming applicants from all backgrounds.

Qualifications

• Experience in account management or client‑facing commercial roles in B2B services.
• Experience with Environmental Consultancy/Engineering/Services.
• Clean UK driving licence and Right to Work in the UK.

Responsibilities

• Manage a portfolio of key accounts to achieve revenue, margin and growth targets.
• Develop account plans aligned to sector strategy and identify opportunities.
• Lead customer review meetings and ensure actions are delivered.

Skills

Experience in account management

Relationship-building skills

Strong communication skills

Proficiency with CRM systems

Tools

Microsoft Office

Job description

• Full-time

Job Description

Adler & Allan is expanding, and we’re looking for a proactive Client Account Manager to take ownership of a portfolio of key strategic accounts. If you’re commercially minded, customer‑focused and thrive on building long‑term relationships, this role offers the chance to directly influence sector growth and shape the future of our client partnerships.

About the role

You’ll be responsible for driving growth within a defined set of key accounts—developing tailored account plans, identifying new opportunities, and ensuring every client receives exceptional service. Working closely with Sector Managers, Regional Account Managers and Operational Teams, you’ll bring together commercial insight and operational delivery to strengthen relationships and expand our footprint across each account.

This is a hands‑on, strategic role where you’ll act as the primary day‑to‑day commercial contact, lead customer review meetings, support renewals and negotiations, and ensure accurate forecasting and pipeline management.

What you’ll be doing

• Managing a portfolio of key accounts to achieve revenue, margin and growth targets
• Developing account plans aligned to sector strategy and identifying opportunities and risks
• Building strong relationships with customer stakeholders across multiple functions
• Acting as the main commercial contact for allocated clients
• Creating and maintaining a healthy pipeline with accurate forecasting
• Leading regular customer review meetings and ensuring agreed actions are delivered
• Working with operational teams to ensure service quality and contract compliance
• Supporting renewals, variations and commercial negotiations
• Ensuring pricing accuracy, commercial compliance and correct invoicing
• Managing aged debt and resolving billing queries
• Feeding account insights into sector development plans
• Contributing to tender responses and proposals
• Work & contract winning

Qualifications

What you’ll bring

• Experience in account management or client‑facing commercial roles in B2B services
• Experience with Environmental Consultancy/Engineering/Services
• Strong relationship‑building and communication skills
• Ability to identify opportunities and translate customer needs into solutions
• Solid commercial understanding, including pricing and contract fundamentals
• Excellent planning and organisational skills
• A proactive, solutions‑driven mindset with strong ownership and accountability
• Ability to collaborate effectively across teams
• Confident communicator comfortable engaging with stakeholders at all levels
• Proficiency with CRM systems and Microsoft Office
• Clean UK driving licence and Right to Work in the UK
• Willingness to undergo a Criminal Record Check

Additional Information

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.