Client Account Manager - Environmental Insurance Claims

Adler & Allan; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Adler & Allan in Birmingham is seeking a proactive Client Account Manager to manage a portfolio of key strategic accounts. This role involves driving growth, ensuring client satisfaction, and building strong relationships.

The successful candidate will work closely with various teams to align strategies, lead customer meetings, and maintain service quality. Applicants should have experience in account management, especially within Environmental Consultancy/Services, and strong communication skills.

Qualifications

• Experience in account management or client-facing commercial roles in B2B services.
• Experience with Environmental Consultancy/Services/Engineering.
• Solid commercial understanding, including pricing and contract fundamentals.

Responsibilities

• Managing a portfolio of key accounts to achieve revenue, margin and growth targets.
• Developing account plans aligned to sector strategy and identifying opportunities.
• Leading regular customer review meetings and ensuring agreed actions are delivered.

Skills

Relationship building

Communication skills

Account management

Commercial understanding

Proficiency with CRM systems

Tools

Microsoft Office

Job description

Client Account Manager - Environmental Insurance Claims

• Full-time

Adler & Allan is expanding, and we’re looking for a proactive Client Account Manager to take ownership of a portfolio of key strategic accounts. If you’re commercially minded, customer‑focused and thrive on building long‑term relationships, this role offers the chance to directly influence sector growth and shape the future of our client partnerships.

About the role

You’ll be responsible for driving growth within a defined set of key accounts—developing tailored account plans, identifying new opportunities, and ensuring every client receives exceptional service. Working closely with Sector Managers, Regional Account Managers and Operational Teams, you’ll bring together commercial insight and operational delivery to strengthen relationships and expand our footprint across each account.

This is a hands‑on, strategic role where you’ll act as the primary day‑to‑day commercial contact, lead customer review meetings, support renewals and negotiations, and ensure accurate forecasting and pipeline management.

What you’ll be doing

• Managing a portfolio of key accounts to achieve revenue, margin and growth targets
• Developing account plans aligned to sector strategy and identifying opportunities and risks
• Building strong relationships with customer stakeholders across multiple functions
• Acting as the main commercial contact for allocated clients
• Creating and maintaining a healthy pipeline with accurate forecasting
• Leading regular customer review meetings and ensuring agreed actions are delivered
• Working with operational teams to ensure service quality and contract compliance
• Supporting renewals, variations and commercial negotiations
• Ensuring pricing accuracy, commercial compliance and correct invoicing
• Managing aged debt and resolving billing queries
• Feeding account insights into sector development plans
• Contributing to tender responses and proposals
• Work & contract winning

What you’ll bring

• Experience in account management or client‑facing commercial roles in B2B services
• Experience with Environmental Consultancy/Services/Engineering
• Strong relationship‑building and communication skills
• Ability to identify opportunities and translate customer needs into solutions
• Solid commercial understanding, including pricing and contract fundamentals
• Excellent planning and organisational skills
• A proactive, solutions‑driven mindset with strong ownership and accountability
• Ability to collaborate effectively across teams
• Confident communicator comfortable engaging with stakeholders at all levels
• Proficiency with CRM systems and Microsoft Office
• Clean UK driving licence and Right to Work in the UK
• Willingness to undergo a Criminal Record Check

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.

By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply.