Strategic Insurance Claims Coordinator

Time Appointments Ltd; Colchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Time Appointments Ltd. is seeking an organised Insurance Claims Coordinator to join a growing team in the property and insurance services sector. You will manage a varied caseload, coordinate between multiple stakeholders and ensure progress within set service levels.

The role suits someone with claims administration or insurance experience who is keen to develop in a fast-paced professional environment, maintaining accuracy and proactive communication across all parties involved.

Qualifications

• Experience in claims administration, insurance or related property services.
• Strong organisation and attention to detail.
• Excellent communication with stakeholders.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Manage an allocated caseload from initial instruction through to completion
• Monitor workloads, dashboards and outstanding queries to ensure cases progress within agreed timescales and KPIs
• Handle inbound and outbound telephone calls and respond to enquiries via email.
• Liaise professionally with third parties, including authorities, solicitors, contractors, policyholders and members of the public
• Coordinate the delivery of services and products in line with client requirements and standards
• Maintain accurate records of communications, documentation and case activity
• Monitor progress and proactively identify and resolve issues or delays
• Assist with quality assurance processes to ensure service standards
• Raise invoices and assist with final reports
• Collaborate with colleagues and external stakeholders to achieve outcomes
• Ensure work is completed accurately and professionally according to procedures

Skills

Organised

Communication

Customer-focused

Multitasking

Tools

MS Office

Job description

Time Appointments Ltd. is seeking an organised Insurance Claims Coordinator to join a growing team in the property and insurance services sector. You will manage a varied caseload, coordinate between multiple stakeholders and ensure progress within set service levels.

The role suits someone with claims administration or insurance experience who is keen to develop in a fast-paced professional environment, maintaining accuracy and proactive communication across all parties involved.