Strategic Care Supply Chain & Procurement Lead

Berwick-Care-1

Telford

On-site

GBP 55,000 - 75,000

Full time

13 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Free onsite gym

Free lunch and unlimited snack cabinet

Onsite parking

Friendly, inclusive team culture

Job summary

Berwick Care is seeking a Supply Chain & Procurement Manager to lead day-to-day procurement, inventory control and logistics, ensuring timely, cost-effective supplies for care homes. You will oversee supplier relationships, compliance and continuous improvement, collaborating with senior leadership to support growth and client satisfaction.

The role requires strong procurement experience, leadership, and proficiency with MS Office and stock management systems.

Qualifications

2+ years of procurement experience and experience in inventory control.
Experience negotiating with suppliers.
2+ years of leadership or management experience, with strong team management skills.
Proficiency in IT systems, including Microsoft Office and stock/order management systems.
Understanding of accounting and finance principles.
Eligible to work in the United Kingdom.

Responsibilities

Manage the end-to-end procurement process from sourcing to delivery.
Negotiate pricing, terms, and service levels with suppliers.
Monitor supplier performance against agreed standards and KPIs.
Develop and maintain strong, reliable supplier partnerships.
Identify alternative suppliers to reduce risk and improve cost efficiency.
Maintain accurate stock records and robust inventory systems.
Monitor stock levels to prevent shortages and overstocking.
Analyse usage trends to improve forecasting and ordering cycles.
Implement stock control procedures to minimise waste and loss.
Conduct regular stock audits and reconciliations.
Oversee warehousing, picking, packing, and dispatch processes.
Ensure deliveries are scheduled and completed efficiently.
Monitor delivery performance and resolve delays or errors.
Work with logistics providers to improve reliability and cost efficiency.
Continuously review and improve distribution processes.
Oversee the day-to-day running of all operational activities across the business.
Ensure orders are processed accurately and delivered within agreed timeframes.
Monitor workflows to maintain efficiency and high service standards.
Identify and address operational issues quickly to minimise disruption.
Ensure all teams are aligned and working to agreed processes and priorities.
Ensure compliance with health and safety regulations across operations.
Maintain product quality standards in line with care sector requirements.
Ensure proper documentation and product traceability is in place.
Conduct regular checks and audits to ensure compliance.
Promote a safe working environment for all staff.
Build and maintain strong relationships with care home clients.
Ensure client needs and expectations are consistently met.
Handle complaints and service issues in a timely and professional manner.
Gather client feedback to identify improvement opportunities.
Support account retention and long-term client satisfaction.
Monitor operational budgets and control costs effectively.
Identify opportunities to reduce spending without impacting quality.
Track financial performance and report variances to senior management.
Support pricing decisions through cost analysis.
Ensure efficient use of resources across all operations.
Lead, manage, and support the operations team on a daily basis.
Set clear objectives and performance expectations.
Provide coaching, training and development opportunities.
Conduct regular performance reviews and feedback sessions.
Foster a positive, accountable and collaborative team culture.
Track operational KPIs such as delivery times, accuracy, and cost efficiency.
Analyse performance data to identify trends and issues.
Implement process improvements to enhance productivity and service quality.
Encourage a culture of continuous improvement across the team.
Regularly review systems and processes to drive efficiency.
Support initiatives to grow the business and expand client base.
Identify opportunities to improve services or introduce new products.
Work with senior leadership on strategic planning and development.
Contribute to improving the company's market position and competitiveness.
Support the onboarding and servicing of new clients.