Supply Chain & Procurement Manager

Berwick Care

Telford

On-site

GBP 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Onsite gym

Free lunch

Onsite parking

Friendly team

Job summary

Berwick Care is seeking a Supply Chain & Procurement Manager to lead procurement, inventory control and logistics across the business in the United Kingdom. You will work with senior leadership to optimise costs, improve service delivery, and strengthen supplier relationships.

You will oversee end-to-end procurement, stock management and distribution while driving continuous improvement and ensuring health, safety, and quality standards.

Qualifications

2+ years of procurement experience and inventory control.
Experience negotiating with suppliers.
2+ years of leadership/management experience.
Proficiency in IT systems (Microsoft Office, stock/order management systems).
Understanding of accounting and finance principles.
Eligible to work in the United Kingdom.

Responsibilities

Manage end-to-end procurement from sourcing to delivery.
Negotiate pricing, terms, and service levels with suppliers.
Monitor supplier performance against KPIs.
Develop and maintain supplier partnerships.
Identify alternative suppliers to reduce risk and costs.
Oversee inventory control and stock management.
Monitor stock levels to prevent shortages.
Analyse usage trends to improve forecasting and ordering.
Oversee warehousing, picking, packing, and dispatch.
Ensure orders are processed accurately and delivered on time.
Monitor workflows to maintain efficiency and service standards.
Identify operational issues and address quickly.
Lead the operations team and develop staff.
Ensure compliance with health and safety standards.
Maintain product quality standards.
Manage client relationships with care homes.
Support business growth and client relationships.

Skills

Procurement

Supplier negotiation

People leadership

IT literacy

Accounting basics

UK work eligibility

Tools

Microsoft Office

Stock/order management systems

Job description

The Supply Chain & Procurement Manager is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Supply Chain & Procurement Manager supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company's offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Accountabilities:

Supply Chain & Procurement Management

Manage the end-to-end procurement process from sourcing to delivery
Negotiate pricing, terms, and service levels with suppliers
Monitor supplier performance against agreed standards and KPIs
Develop and maintain strong, reliable supplier partnerships
Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

Maintain accurate stock records and robust inventory systems
Monitor stock levels to prevent shortages and overstocking
Analyse usage trends to improve forecasting and ordering cycles
Implement stock control procedures to minimise waste and loss
Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

Oversee warehousing, picking, packing, and dispatch processes
Ensure deliveries are scheduled and completed efficiently
Monitor delivery performance and resolve delays or errors
Work with logistics providers to improve reliability and cost efficiency
Continuously review and improve distribution processes

Operational Leadership

Oversee the day-to-day running of all operational activities across the business
Ensure orders are processed accurately and delivered within agreed timeframes
Monitor workflows to maintain efficiency and high service standards
Identify and address operational issues quickly to minimise disruption
Ensure all teams are aligned and working to agreed processes and priorities

Compliance, Quality & Safety

Ensure compliance with health and safety regulations across operations
Maintain product quality standards in line with care sector requirements
Ensure proper documentation and product traceability is in place
Conduct regular checks and audits to ensure compliance
Promote a safe working environment for all staff

Customer & Client Relationship Management

Build and maintain strong relationships with care home clients
Ensure client needs and expectations are consistently met
Handle complaints and service issues in a timely and professional manner
Gather client feedback to identify improvement opportunities
Support account retention and long‑term client satisfaction

Financial & Cost Management

Monitor operational budgets and control costs effectively
Identify opportunities to reduce spending without impacting quality
Track financial performance and report variances to senior management
Support pricing decisions through cost analysis
Ensure efficient use of resources across all operations

Team Leadership & Development

Lead, manage, and support the operations team on a daily basis
Set clear objectives and performance expectations
Provide coaching, training, and development opportunities
Conduct regular performance reviews and feedback sessions
Foster a positive, accountable, and collaborative team culture

Performance Monitoring & Continuous Improvement

Track operational KPIs such as delivery times, accuracy, and cost efficiency
Analyse performance data to identify trends and issues
Implement process improvements to enhance productivity and service quality
Encourage a culture of continuous improvement across the team
Regularly review systems and processes to drive efficiency

Business Growth & Development Support

Support initiatives to grow the business and expand client base
Identify opportunities to improve services or introduce new products
Work with senior leadership on strategic planning and development
Contribute to improving the company's market position and competitiveness
Support the onboarding and servicing of new clients

Essential:

2+ years of procurement experience and experience in inventory control
Experience negotiating with suppliers
2+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
Proficiency in IT systems, including Microsoft Office and stock/order management systems
Understanding of accounting and finance principles
Eligible to work in the United Kingdom

Desirable:

Experience in logistics
Experience working in a care supplies, healthcare, or other regulated environment
Knowledge of compliance and quality standards relevant to the care sector
Experience with inventory management or ERP systems
Formal management qualification (e.g. ILM, CMI or equivalent)
Experience in contract management
Experience with business improvement or lean/process improvement methodologies
Experience building relationships with clients and suppliers
Knowledge of customer service principles and maintaining high service standards
Knowledge of health and safety requirements within a warehouse or operational environment
Full UK driving licence

What We Offer: