Operations Lead — Care Supply & Logistics

Berwick-Care-1; Telford; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Onsite gym

Free lunch and snacks

Onsite parking

Inclusive workplace culture

Job summary

Berwick Care is seeking an Operations Manager to lead day-to-day supply services, optimise procurement, inventory, and logistics, and drive cost-efficient, compliant operations across the organisation.

You will oversee supplier relationships, manage stock levels, ensure timely deliveries, and support client satisfaction through strong leadership and continuous improvement initiatives. A UK driving licence and robust operational experience are required.

Qualifications

• 2+ years of leadership or management experience with team development.
• 2+ years procurement experience and inventory control.
• Understanding of accounting and finance principles.
• Proficiency in IT systems including Microsoft Office and stock/order management systems.
• Knowledge of customer service principles and maintaining high service standards.
• Experience negotiating with suppliers.
• Full UK driving licence.

Responsibilities

• Oversee the day-to-day running of all operational activities across the business.
• Ensure orders are processed accurately and delivered within agreed timeframes.
• Monitor workflows to maintain efficiency and high service standards.
• Identify and address operational issues quickly to minimise disruption.
• Ensure all teams are aligned and working to agreed processes and priorities.
• Manage end-to-end procurement process from sourcing to delivery.
• Negotiate pricing, terms, and service levels with suppliers.
• Monitor supplier performance against agreed standards and KPIs.
• Develop and maintain supplier partnerships.
• Identify alternative suppliers to reduce risk and improve cost efficiency.
• Maintain stock records and robust inventory systems.
• Monitor stock levels to prevent shortages and overstocking.
• Analyse usage trends to improve forecasting and ordering cycles.
• Implement stock control procedures to minimise waste and loss.
• Conduct regular stock audits and reconciliations.
• Oversee warehousing, picking, packing, and dispatch processes.
• Ensure deliveries are scheduled and completed efficiently.
• Monitor delivery performance and resolve delays or errors.
• Work with logistics providers to improve reliability and cost efficiency.
• Continuously review and improve distribution processes.
• Ensure compliance with health and safety regulations across operations.
• Maintain product quality standards in line with care sector requirements.
• Ensure proper documentation and product traceability is in place.
• Conduct regular checks and audits to ensure compliance.
• Promote a safe working environment for all staff.
• Build and maintain strong relationships with care home clients.
• Ensure client needs and expectations are consistently met.
• Handle complaints and service issues in a timely and professional manner.
• Gather client feedback to identify improvement opportunities.
• Support account retention and long-term client satisfaction.
• Monitor operational budgets and control costs effectively.
• Identify opportunities to reduce spending without impacting quality.
• Track financial performance and report variances to senior management.
• Support pricing decisions through cost analysis.
• Ensure efficient use of resources across all operations.
• Lead, manage, and support the operations team on a daily basis.
• Set clear objectives and performance expectations.
• Provide coaching, training, and development opportunities.
• Conduct regular performance reviews and feedback sessions.
• Foster a positive, accountable, and collaborative team culture.
• Track operational KPIs such as delivery times, accuracy, and cost efficiency.
• Analyse performance data to identify trends and issues.
• Implement process improvements to enhance productivity and service quality.
• Encourage a culture of continuous improvement across the team.
• Regularly review systems and processes to drive efficiency.
• Support initiatives to grow the business and expand client base.
• Identify opportunities to improve services or introduce new products.
• Work with senior leadership on strategic planning and development.
• Contribute to improving the company's market position and competitiveness.
• Support the onboarding and servicing of new clients.

Skills

Leadership

Procurement

Finance knowledge

IT systems

Customer service

Supplier negotiation

UK work eligibility

Tools

Microsoft Office

Stock/order management systems

Job description

Berwick Care is seeking an Operations Manager to lead day-to-day supply services, optimise procurement, inventory, and logistics, and drive cost-efficient, compliant operations across the organisation.

You will oversee supplier relationships, manage stock levels, ensure timely deliveries, and support client satisfaction through strong leadership and continuous improvement initiatives. A UK driving licence and robust operational experience are required.