Supply Chain & Procurement Manager

Berwick-Care-1

Telford

On-site

GBP 55,000 - 75,000

Full time

6 days ago

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Benefits offered by this job

Free onsite gym

Free lunch and unlimited snack cabinet

Onsite parking

Friendly, inclusive team culture

Job summary

Berwick Care is seeking a Supply Chain & Procurement Manager to lead day-to-day procurement, inventory control and logistics, ensuring timely, cost-effective supplies for care homes. You will oversee supplier relationships, compliance and continuous improvement, collaborating with senior leadership to support growth and client satisfaction.

The role requires strong procurement experience, leadership, and proficiency with MS Office and stock management systems.

Qualifications

2+ years of procurement experience and experience in inventory control.
Experience negotiating with suppliers.
2+ years of leadership or management experience, with strong team management skills.
Proficiency in IT systems, including Microsoft Office and stock/order management systems.
Understanding of accounting and finance principles.
Eligible to work in the United Kingdom.

Responsibilities

Manage the end-to-end procurement process from sourcing to delivery.
Negotiate pricing, terms, and service levels with suppliers.
Monitor supplier performance against agreed standards and KPIs.
Develop and maintain strong, reliable supplier partnerships.
Identify alternative suppliers to reduce risk and improve cost efficiency.
Maintain accurate stock records and robust inventory systems.
Monitor stock levels to prevent shortages and overstocking.
Analyse usage trends to improve forecasting and ordering cycles.
Implement stock control procedures to minimise waste and loss.
Conduct regular stock audits and reconciliations.
Oversee warehousing, picking, packing, and dispatch processes.
Ensure deliveries are scheduled and completed efficiently.
Monitor delivery performance and resolve delays or errors.
Work with logistics providers to improve reliability and cost efficiency.
Continuously review and improve distribution processes.
Oversee the day-to-day running of all operational activities across the business.
Ensure orders are processed accurately and delivered within agreed timeframes.
Monitor workflows to maintain efficiency and high service standards.
Identify and address operational issues quickly to minimise disruption.
Ensure all teams are aligned and working to agreed processes and priorities.
Ensure compliance with health and safety regulations across operations.
Maintain product quality standards in line with care sector requirements.
Ensure proper documentation and product traceability is in place.
Conduct regular checks and audits to ensure compliance.
Promote a safe working environment for all staff.
Build and maintain strong relationships with care home clients.
Ensure client needs and expectations are consistently met.
Handle complaints and service issues in a timely and professional manner.
Gather client feedback to identify improvement opportunities.
Support account retention and long-term client satisfaction.
Monitor operational budgets and control costs effectively.
Identify opportunities to reduce spending without impacting quality.
Track financial performance and report variances to senior management.
Support pricing decisions through cost analysis.
Ensure efficient use of resources across all operations.
Lead, manage, and support the operations team on a daily basis.
Set clear objectives and performance expectations.
Provide coaching, training and development opportunities.
Conduct regular performance reviews and feedback sessions.
Foster a positive, accountable and collaborative team culture.
Track operational KPIs such as delivery times, accuracy, and cost efficiency.
Analyse performance data to identify trends and issues.
Implement process improvements to enhance productivity and service quality.
Encourage a culture of continuous improvement across the team.
Regularly review systems and processes to drive efficiency.
Support initiatives to grow the business and expand client base.
Identify opportunities to improve services or introduce new products.
Work with senior leadership on strategic planning and development.
Contribute to improving the company's market position and competitiveness.
Support the onboarding and servicing of new clients.

Skills

Procurement experience

Leadership

Negotiation with suppliers

Supplier relationships

IT systems (MS Office, stock/order mgm

Accounting/finance basics

UK work eligibility

Inventory control

Logistics oversight

Tools

Microsoft Office

Stock/order management systems

Job description

The Supply Chain & Procurement Manager is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Supply Chain & Procurement Manager supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company's offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Accountabilities:

Supply Chain & Procurement Management

Manage the end-to-end procurement process from sourcing to delivery
Negotiate pricing, terms, and service levels with suppliers
Monitor supplier performance against agreed standards and KPIs
Develop and maintain strong, reliable supplier partnerships
Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

Maintain accurate stock records and robust inventory systems
Monitor stock levels to prevent shortages and overstocking
Analyse usage trends to improve forecasting and ordering cycles
Implement stock control procedures to minimise waste and loss
Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

Oversee warehousing, picking, packing, and dispatch processes
Ensure deliveries are scheduled and completed efficiently
Monitor delivery performance and resolve delays or errors
Work with logistics providers to improve reliability and cost efficiency
Continuously review and improve distribution processes

Operational Leadership

Oversee the day-to-day running of all operational activities across the business
Ensure orders are processed accurately and delivered within agreed timeframes
Monitor workflows to maintain efficiency and high service standards
Identify and address operational issues quickly to minimise disruption
Ensure all teams are aligned and working to agreed processes and priorities

Compliance, Quality & Safety

Ensure compliance with health and safety regulations across operations
Maintain product quality standards in line with care sector requirements
Ensure proper documentation and product traceability is in place
Conduct regular checks and audits to ensure compliance
Promote a safe working environment for all staff

Customer & Client Relationship Management

Build and maintain strong relationships with care home clients
Ensure client needs and expectations are consistently met
Handle complaints and service issues in a timely and professional manner
Gather client feedback to identify improvement opportunities
Support account retention and long-term client satisfaction

Financial & Cost Management

Monitor operational budgets and control costs effectively
Identify opportunities to reduce spending without impacting quality
Track financial performance and report variances to senior management
Support pricing decisions through cost analysis
Ensure efficient use of resources across all operations

Team Leadership & Development

Lead, manage, and support the operations team on a daily basis
Set clear objectives and performance expectations
Provide coaching, training and development opportunities
Conduct regular performance reviews and feedback sessions
Foster a positive, accountable and collaborative team culture

Performance Monitoring & Continuous Improvement

Track operational KPIs such as delivery times, accuracy, and cost efficiency
Analyse performance data to identify trends and issues
Implement process improvements to enhance productivity and service quality
Encourage a culture of continuous improvement across the team
Regularly review systems and processes to drive efficiency

Business Growth & Development Support

Support initiatives to grow the business and expand client base
Identify opportunities to improve services or introduce new products
Work with senior leadership on strategic planning and development
Contribute to improving the company's market position and competitiveness
Support the onboarding and servicing of new clients

Essential:

2+ years of procurement experience and experience in inventory control
Experience negotiating with suppliers
2+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
Proficiency in IT systems, including Microsoft Office and stock/order management systems
Understanding of accounting and finance principles
Eligible to work in the United Kingdom

Desirable:

Experience in logistics
Experience working in a care supplies, healthcare, or other regulated environment
Knowledge of compliance and quality standards relevant to the care sector
Experience with inventory management or ERP systems
Formal management qualification (e.g. ILM, CMI or equivalent)
Experience in contract management
Experience with business improvement or lean/process improvement methodologies
Experience building relationships with clients and suppliers
Knowledge of customer service principles and maintaining high service standards
Knowledge of health and safety requirements within a warehouse or operational environment
Full UK driving licence