Business Support Manager

Serco Group Plc; Yeovilton; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

29 days' holiday plus bank holidays

Up to 6% contributory pension scheme

Internal courses and qualifications

Employee Assistance Programme

Discounts across retailers

Volunteer day

Employee networks for inclusion

Job summary

Serco Group Plc seeks a Business Support Manager to lead the delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring effective people operations, governance, reporting and business continuity. This role collaborates with operational leaders and customer stakeholders to deliver efficient services that support contract performance and operational excellence.

This is a role with purpose: you’ll drive innovation, build trust with stakeholders, support colleague growth

Qualifications

• Experienced in people management, governance, financial administration and business continuity.
• Confident leader who inspires trust and develops talent.
• Skilled in data analysis and using technology to drive improvement.
• Excellent communicator with strong stakeholder management.

Responsibilities

• Lead business support services across the Royal Navy Support portfolio, ensuring effective delivery of people operations, governance and support activities.
• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell.
• Coordinate governance activities, management information and reporting, ensuring accurate and timely information supports decision-making across the portfolio.
• Lead financial and commercial support activities, including payroll, invoicing, procurement support, forecasting and performance reporting.
• Act as the lead for business continuity, incident management and GDPR activities across the portfolio.
• Build strong relationships with customers and stakeholders while driving continuous improvement, innovation and social value initiatives.

Skills

People management

HR processes

Governance

Financial administration

Business continuity

Operational support

Stakeholder management

Data analysis

Communication

Education

Degree in Business/Management

Tools

Payroll systems

Invoicing software

Procurement systems

Forecasting tools

Reporting/BI tools

Job description

As the Business Support Manager, you'll lead the delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting, business continuity and support functions. You'll work closely with operational leaders and customer stakeholders to deliver efficient services that support contract performance and operational excellence.

This is a role where your work has purpose. By providing leadership across critical support services, you'll help create impactful solutions that enable frontline aviation support operations to perform at their best. Your work will drive innovation, build trust with stakeholders, support colleague growth and ensure a positive impact on communities through the delivery of vital defence services.

What you'll do as a Business Support Manager

• Lead business support services across the Royal Navy Support portfolio, ensuring effective delivery of people operations, governance and support activities.


• Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training Cell


• Coordinate governance activities, management information and reporting, ensuring accurate and timely information supports decision-making across the portfolio.


• Lead financial and commercial support activities, including payroll, invoicing, procurement support, forecasting and performance reporting.


• Act as the lead for business continuity, incident management and General Data Protection Regulation (GDPR) activities across the portfolio.


• Build strong relationships with customers and stakeholders while driving continuous improvement, innovation and social value initiatives.

Degree-qualified in a business or management-related discipline, or able to demonstrate significant management experience in a similar environment.

Requirements

• Experienced in people management, human resources processes, governance, financial administration, business continuity and operational support services.


• A confident leader who inspires trust, develops talent and motivates teams to deliver high-quality outcomes.


• Skilled in analysing data, developing management information and using technology to drive informed decision-making and continuous improvement.


• An excellent communicator with strong stakeholder management skills and the ability to build productive relationships across customers, colleagues and partners.

Benefits

• 29 days' holiday plus bank holidays


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.