Strategic Automotive Accounts Director

DHL Supply Chain; Peterborough; On-site; Confidential; Full time

Benefits offered by this job

Company car or car allowance

26 days holiday plus bank holidays

Job summary

DHL Supply Chain Finished Vehicle Solutions is seeking a Head of Customer Accounts in Peterborough to lead senior-level relationships with automotive manufacturers, leasing businesses and vehicle brands. You will shape customer experience, drive growth and influence strategy across the FVS operation.

This is a high-visibility leadership role requiring collaboration with operations, commercial and senior leadership teams to deliver market-leading service and long-term value for DHL and its

Qualifications

• Experience in account management or customer relationship management.
• Automotive experience is advantageous.
• Able to thrive in a fast-paced environment and own customer outcomes.

Responsibilities

• Build trusted relationships with senior customer stakeholders.
• Manage escalations and drive positive outcomes for all parties.
• Collaborate with on-site operations to deliver commitments.
• Support complex vehicle movements and bespoke requests across the UK and internationally.
• Lead monthly and quarterly business reviews with data-driven action plans.
• Review contracts and service requirements to protect DHL's interests.

Skills

Account management

Customer relationship management

Leadership

Stakeholder engagement

Strategic thinking

Job description

DHL Supply Chain Finished Vehicle Solutions is seeking a Head of Customer Accounts in Peterborough to lead senior-level relationships with automotive manufacturers, leasing businesses and vehicle brands. You will shape customer experience, drive growth and influence strategy across the FVS operation.

This is a high-visibility leadership role requiring collaboration with operations, commercial and senior leadership teams to deliver market-leading service and long-term value for DHL and its