Strategic AI Ops & Service Design Lead

SSE plc; Portsmouth; Sur place; GBP 52 000 - 77 000; Plein temps

Avantages offerts par ce poste

Private healthcare discounts

Gym memberships discounts

Online GP

24/7 counselling service

Cycle to Work scheme

Interest-free loans for tech and 1/2/1

Maternity and adoption pay

Paternity leave

Résumé du poste

SSE plc is seeking a Design Lead – AI Ops to lead the design, adoption and evolution of AI-powered operations across the ServiceNow platform. You will collaborate with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes.

This role shapes how SSE leverages AI capabilities to deliver scalable, secure and future-ready digital services across the enterprise.

Qualifications

• Experience designing and delivering AI, automation or operational intelligence solutions within complex enterprise environments.
• Strong understanding of IT operations, cloud platforms, observability, monitoring and service management practices.
• Knowledge of AI technologies and their practical application to operational challenges.
• Experience engaging with senior stakeholders and translating business requirements into technical solutions.
• Strong analytical and problem-solving skills with the ability to balance innovation and risk.
• Excellent communication, leadership and collaboration skills, with experience influencing across technical and non-technical teams.

Responsabilités

• Lead the design and implementation of AI Ops capabilities across SSE’s technology estate.
• Define target operating models, standards and best practices for AI-driven operations.
• Collaborate with architects, engineers, data specialists and business stakeholders to deliver AI-based solutions.
• Ensure AI platforms and services are secure, compliant, resilient and aligned to enterprise architecture.
• Drive continuous improvement through automation, predictive analytics and operational insights.
• Provide technical leadership and guidance to internal teams and delivery partners.

Connaissances

AI Ops design

Automation

Operational intelligence

Stakeholder engagement

Analytical thinking

Leadership & collaboration

Outils

ServiceNow

Description du poste

SSE plc is seeking a Design Lead – AI Ops to lead the design, adoption and evolution of AI-powered operations across the ServiceNow platform. You will collaborate with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes.

This role shapes how SSE leverages AI capabilities to deliver scalable, secure and future-ready digital services across the enterprise.