Strategic Accounts Leader — Health Tech SaaS

Sphere Digital Recruitment; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A dynamic Health Tech SaaS company in Greater London is seeking a Head of Strategic Accounts to lead and develop their Key Account Management team. This leadership role requires a strong SaaS background and proven experience in customer growth strategies. The ideal candidate will have exceptional coaching skills, a people-first approach, and the ability to build effective processes for customer success. This hybrid role offers the chance to make a significant impact in a rapidly growing sector.

Qualifications

• Proven experience in scaling SaaS account teams.
• Experience with customer growth strategies and land-and-expand models.
• Ability to build or improve Customer Journey Mapping.
• Hands-on leader with exceptional coaching skills.
• Strong collaborative skills with stakeholders.

Responsibilities

• Lead and develop the Strategic Key Account Management team.
• Implement commercial strategies throughout the function.
• Embed best-practice frameworks for customer outcomes.
• Identify cross-sell and partnership opportunities.
• Engage in key customer conversations.

Skills

SaaS background

Customer Journey Mapping

Coaching capability

Strategic account management

Commercial thinking

Job description

A dynamic Health Tech SaaS company in Greater London is seeking a Head of Strategic Accounts to lead and develop their Key Account Management team. This leadership role requires a strong SaaS background and proven experience in customer growth strategies. The ideal candidate will have exceptional coaching skills, a people-first approach, and the ability to build effective processes for customer success. This hybrid role offers the chance to make a significant impact in a rapidly growing sector.