Head of Strategic Accounts - Health Tech

Sphere Digital Recruitment Group; Greater London; Hybrid; GBP 70.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic Health Tech SaaS company in Greater London is seeking a Head of Strategic Accounts to lead and develop their Key Account Management team. This leadership role requires a strong SaaS background and proven experience in customer growth strategies. The ideal candidate will have exceptional coaching skills, a people-first approach, and the ability to build effective processes for customer success. This hybrid role offers the chance to make a significant impact in a rapidly growing sector.

Qualifikationen

• Proven experience in scaling SaaS account teams.
• Experience with customer growth strategies and land-and-expand models.
• Ability to build or improve Customer Journey Mapping.
• Hands-on leader with exceptional coaching skills.
• Strong collaborative skills with stakeholders.

Aufgaben

• Lead and develop the Strategic Key Account Management team.
• Implement commercial strategies throughout the function.
• Embed best-practice frameworks for customer outcomes.
• Identify cross-sell and partnership opportunities.
• Engage in key customer conversations.

Kenntnisse

SaaS background

Customer Journey Mapping

Coaching capability

Strategic account management

Commercial thinking

Jobbeschreibung

Head of Strategic Accounts - Health Tech

We are partnered with a high-growth Health Tech SaaS business who are hiring for a Senior Manager to lead their Strategic Key Account function. This is a pure leadership role, perfect for a commercially minded, people-first senior operator who knows how to build structure and create true customer value at scale.

Hybrid (2 days in office)

The Opportunity

You’ll take ownership of leading and developing the Strategic Key Account Management team. They are looking for someone who can bring commercial acumen, and a structured, value-led approach. This role suits someone who can refine processes and embed best-practice frameworks that drive measurable customer outcomes.

What You’ll Be Doing

• Leading, coaching, and developing a high-performing Strategic Key Account Management team.
• Embedding commercial thinking throughout the function and maturing its approach to strategic accounts.
• Building and refining processes, frameworks, and ways of working across CSM and strategic account management.
• Developing and owning Customer Journey Mapping to create a consistent, proactive customer experience.
• Supporting a true land‑and‑expand model. Identifying expansion, cross‑sell, and long‑term partnership opportunities.
• Acting as a hands‑on, engaged leader. Joining key customer conversations where needed.

What They’re Looking For

• A strong SaaS background with experience scaling or maturing multi‑platform account teams.
• Proven experience delivering land‑and‑expand models and customer growth strategies.
• Someone who has built or improved Customer Journey Mapping frameworks.
• A people‑first leader with exceptional coaching capability and a hands‑on style.
• A track record of bringing structure, process, and commercial discipline into a CSM or strategic account function.
• A collaborative operator who enjoys working closely with customers and cross‑functional stakeholders.
• Experience building proactive CSM teams and strategic account programmes.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Industries: Technology, Information and Media

Location

Greater London, England, United Kingdom

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.