Strategic Accounts & Growth Manager

Arcesium; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Arcesium is seeking an experienced Account Manager to foster strong relationships with clients, understand business drivers, and partner with the Sales team to identify opportunities. You will manage governance, contract negotiations and renewals, ensuring a positive client experience across cross-functional teams.

In this role, you will liaison with Client & Partner Development, deliver trusted advisory services, coordinate delivery, and communicate progress to stakeholders while aiming to meet

Qualifications

• Proven track record in Account Management or Customer Success
• Experience with hedge funds, private equity funds and/or institutional asset managers
• Ability to problem-solve independently in ambiguous situations
• Strong ability to communicate, present and influence stakeholders at all levels
• Experience delivering client-focused solutions
• Proven ability to juggle multiple account management projects with high attention to detail
• Excellent listening, negotiation and presentation abilities

Responsibilities

• Serve as the lead point of contact for all client account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements that shape mutually beneficial change
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Coordinate with internal teams to ensure timely and successful delivery of solutions
• Clearly communicate progress of initiatives to internal and external stakeholders
• Work with Sales to develop new business with existing clients and identify areas for improvement to meet quotas
• Forecast and track key account metrics
• Prepare account plans and 'Client Happiness' reports
• Assist with challenging client requests or escalations as needed

Skills

Account Management

Client Relationships

Negotiation

Communication

Problem Solving

Attention to Detail

Job description

Arcesium is seeking an experienced Account Manager to foster strong relationships with clients, understand business drivers, and partner with the Sales team to identify opportunities. You will manage governance, contract negotiations and renewals, ensuring a positive client experience across cross-functional teams.

In this role, you will liaison with Client & Partner Development, deliver trusted advisory services, coordinate delivery, and communicate progress to stakeholders while aiming to meet