Senior Client Success & Growth Manager

Arcesium LLC; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Arcesium LLC is seeking an experienced Account Manager to lead client relationships and partner with our Sales team to grow opportunities. You will manage governance, negotiations, renewals, and escalation processes while coordinating with cross-functional teams to ensure excellent client outcomes.

The role requires a track record in account management or customer success, with strong communication and problem-solving skills to influence stakeholders at all levels.

Qualifications

• Proven track record in account management or customer success.
• Experience with hedge funds, private equity funds, or institutional asset managers preferred.
• Able to problem solve independently in ambiguous situations.
• Strong communication, presentation, and influencing skills at all levels.
• Comfort juggling multiple projects with high attention to detail.

Responsibilities

• Serve as the lead point of contact for all client account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements.
• Develop trusted advisor relationships with key accounts and sponsors.
• Coordinate with internal teams to deliver solutions per client needs.
• Communicate progress of initiatives to stakeholders.
• Work with Sales to develop new business and meet quotas.
• Forecast and track key account metrics.
• Prepare account plans and client happiness reports.
• Assist with challenging client requests or escalations.

Skills

Account Management

Customer Success

Stakeholder management

Negotiation

Communication skills

Presentation skills

Problem solving

Attention to detail

Job description

Arcesium LLC is seeking an experienced Account Manager to lead client relationships and partner with our Sales team to grow opportunities. You will manage governance, negotiations, renewals, and escalation processes while coordinating with cross-functional teams to ensure excellent client outcomes.

The role requires a track record in account management or customer success, with strong communication and problem-solving skills to influence stakeholders at all levels.