Senior Account Manager

arcesiumllc; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Arcesium is seeking an Account Manager to develop strong client relationships, understand business drivers, and partner with our Sales team to uncover new opportunities. You will work closely with clients to ensure value realization and ongoing satisfaction across a complex product platform.

You will manage client governance, contract negotiations, renewals, and coordinate with internal teams to ensure exceptional service and outcomes for some of the world's leading financial institutions.

Qualifications

• Proven track record in Account Management or Customer Success.
• Experience with hedge funds, private equity, or institutional asset managers preferred.
• Strong problem-solving abilities in ambiguous situations.

Responsibilities

• Serve as the lead point of contact for all client account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements that shape mutually beneficial change.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Coordinate with internal teams to ensure timely delivery of solutions.
• Communicate monthly/quarterly progress to stakeholders.
• Work with Sales to develop new business and identify improvement areas.
• Forecast and track key account metrics; prepare client happiness reports.
• Assist with challenging client requests or escalations.

Skills

Account Management

Customer Success

Contract Negotiation

Relationship Building

Stakeholder Management

Presentation Skills

Job description

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Position Summary

Account management responsibilities include developing strong relationships with clients, understanding their business drivers, and partnering with our Sales team to actively seek new sales opportunities. Account Managers also ensure the success of the client relationship by managing client governance, contract negotiations and renewals, and escalation/issue resolution. In this role, you will liaise with cross-functional internal teams within Client & Partner Development to ensure the best possible customer experience.

Responsibilities

• Serve as the lead point of contact for all client account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements that shape mutually beneficial change
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Coordinate with internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Work with the Sales team to develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metricsPrepare account plans and "Client Happiness" reports
• Assist with challenging client requests or issue escalations as needed

Qualifications

• The ideal candidate should have a proven track record in Account Management or Customer Success and would preferably have prior experience working with hedge funds, private equity funds and/or institutional asset managers. At minimum, candidate must demonstrate a strong understanding of these businesses.
• Must be comfortable independently problem solving and driving results in ambiguous situations where the answer may not always be clear.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

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Recruiting Security

Emails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain. In some cases, you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firm's applicable domain. We'll never ask for your banking information or any payment as part of the recruiting process. If something seems off or you're contacted by an unexpected third party, please reach out to us at [e-mail] (US/UK), [e-mail] (India) or [e-mail] (Portugal/Sweden).

Arcesium is an equal opportunity employer.