Strategic IT Client Success & Solutions Lead

RFA; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

RFA is seeking a strategic Client Relationship Manager with a technical account management background to understand client IT needs and translate them into actionable roadmaps for our design teams. You will drive engagement with existing accounts and pursue new opportunities, balancing client value with product capabilities.

The role requires leadership in cross-functional collaboration, strong cash-flow awareness, and the ability to manage multiple projects under deadlines, including post-sale

Qualifications

• Account management experience in a consultative, solution-based environment.
• PM experience including cost management and basic accounting calculations.
• Excellent verbal and written communication, with ability to liaise with VP/C-level executives.

Responsibilities

• Proactively identify and engage current and potential clients through email, trade shows, and social media.
• Understand clients' business/IT strategies and communicate to design teams to build solution roadmaps.
• Develop client-specific strategies to address needs and opportunities aligned with RFA’s product set.
• Coordinate with relevant business units to secure resources and support timely, budget-conscious delivery.
• Lead presentations to demonstrate value-added solutions and ROI to clients.
• Collaborate across departments to ensure outstanding client service.
• Negotiate contracts including price, terms, and deliverables.
• Maintain and update the client database with opportunities and competitor profiles.
• Be the escalation contact and attend events as required.

Skills

Account management

Project management

Communication skills

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Excel

MS Word

PowerPoint

Job description

RFA is seeking a strategic Client Relationship Manager with a technical account management background to understand client IT needs and translate them into actionable roadmaps for our design teams. You will drive engagement with existing accounts and pursue new opportunities, balancing client value with product capabilities.

The role requires leadership in cross-functional collaboration, strong cash-flow awareness, and the ability to manage multiple projects under deadlines, including post-sale