Strategic Accounts CSM – AML Tech Growth & Renewal

SmartSearch; Ilkley; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Private Medical Insurance

Company pension

Life Assurance – 4x your annual salary

1 day paid volunteering per year

Enhanced maternity / paternity offers

Employee Assistance Programme

Cycle to work scheme

On site gym

Descrizione del lavoro

SmartSearch is seeking a Customer Success Manager to own retention and growth for a portfolio of Strategic Accounts worth £14K to £50K annually. You will ensure customers derive clear value, renew with confidence, and identify expansion opportunities, guided by usage, health signals, and renewals.

In this high-touch role, you will build account plans, manage relationships with senior stakeholders, run value reviews, and lead renewal conversations to protect revenue.

Competenze

• Experience in account management or customer success with mid-market or high-value B2B customers.
• Track record of achieving retention and expansion targets.
• Strong commercial skills including renewal negotiation and value-led selling.
• Confident building relationships with senior stakeholders and decision makers.
• Experience building and running account plans.
• disciplined CRM use and forecasting, ideally in HubSpot.

Mansioni

• Own a portfolio of Strategic Accounts and their retention and growth targets.
• Build and maintain account plans with objectives, success criteria and next steps.
• Manage portfolio health, usage, renewal and expansion signals in HubSpot.
• Keep HubSpot accurate with contacts, records, activity and forecasts.
• Build relationships with key stakeholders and executives.
• Meet customers in person where value is added.
• Run adoption and value reviews to demonstrate impact for each customer.
• Lead renewal conversations and manage contractual obligations.
• Identify value-led expansion opportunities and introduce new products.

Conoscenze

Account management

Customer success

Renewal negotiation

Value-led selling

Relationship building

Forecasting

HubSpot usage

Strumenti

HubSpot

Descrizione del lavoro

SmartSearch is seeking a Customer Success Manager to own retention and growth for a portfolio of Strategic Accounts worth £14K to £50K annually. You will ensure customers derive clear value, renew with confidence, and identify expansion opportunities, guided by usage, health signals, and renewals.

In this high-touch role, you will build account plans, manage relationships with senior stakeholders, run value reviews, and lead renewal conversations to protect revenue.