Remote Strategic Enterprise CSM: Growth & Renewals

Avolution; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Dental, Vision and Hearing insurance

Pension Scheme

Hybrid working from central London

Gym membership discounts

Job summary

Avolution is seeking a Customer Success / Account Manager to manage a portfolio of 30–45 enterprise customers with $1.5–2.5M ARR. You’ll own retention, renewals and expansion, translate complex use cases into business value, and collaborate across teams to deliver strong outcomes.

Remote role with travel across AMER; you'll build executive relationships, develop success plans, and drive growth while learning from collaborative, evolving products and processes.

Qualifications

• 5+ years' experience managing your own book of clients in Customer Success or Account Management.
• Experience owning both retention and growth with a personal commercial target.
• Experience managing complex enterprise customers with multiple stakeholders, including executives.
• Strong discovery skills and the ability to connect goals to measurable outcomes.
• Strong negotiation skills and commercial judgement.
• Excellent organisation, forecasting and portfolio management.
• Excellent written and verbal communication.

Responsibilities

• Own a portfolio of 30–45 enterprise customers ($1.5–2.5M ARR), with retention, renewals and expansion.
• Build success plans tied to each customer’s priorities and outcomes.
• Map accounts and build multi-threaded relationships across organisations, including executives.
• Translate complex technical use cases into clear business value.
• Identify risk early and put clear plans in place to address it.
• Develop expansion opportunities and negotiate renewals through to signature.
• Maintain forecasts with clear next steps and Salesforce discipline.
• Collaborate with Consulting, Product, Support and Sales to deliver outcomes.
• Spend meaningful time with customers in person and support procurement processes.

Skills

Account management

Customer success

Sales forecasting

Negotiation

Stakeholder management

Strategic account management

Relationship building

Discovery

Tools

Salesforce

Job description

Avolution is seeking a Customer Success / Account Manager to manage a portfolio of 30–45 enterprise customers with $1.5–2.5M ARR. You’ll own retention, renewals and expansion, translate complex use cases into business value, and collaborate across teams to deliver strong outcomes.

Remote role with travel across AMER; you'll build executive relationships, develop success plans, and drive growth while learning from collaborative, evolving products and processes.