Strategic Account Manager - People

The Access Group; Loughborough; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Strategic Account Manager to enhance customer relationships and drive revenue growth. In this exciting role, you'll manage a portfolio of key clients, ensuring their needs are met while identifying new opportunities for value creation. With a focus on strategic account planning and collaboration with internal teams, you'll play a pivotal role in delivering exceptional customer experiences. The company fosters a supportive environment that encourages personal growth and career advancement, offering a competitive salary and a range of benefits. If you're passionate about making a difference and thrive in a dynamic setting, this could be the perfect opportunity for you.

Benefits

Flexible working hours

Matched pension scheme

25 days holiday

Charity day

Career development opportunities

Qualifications

• Proven field sales experience managing complex customer engagements.
• Strong commercial acumen and negotiation skills.

Responsibilities

• Manage relationships with strategic customers to drive growth.
• Oversee the full sales process from opportunity generation to close.

Skills

Sales Management

Account Management

Strategic Thinking

Communication Skills

Negotiation Skills

Customer Relationship Management

Time Management

Education

Bachelor's Degree

Sales Certifications

Tools

Microsoft Office

Job description

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Location: UK, Remote

Strategic Account Manager - People

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you:

You'll manage and own relationships with a portfolio of our largest and most strategic customers, working closely with internal account teams including executive sponsors and stakeholders from Professional Services, Product, Support, and Customer Success to deliver a standout experience. Your focus will be to delight, retain, and grow these relationships, identifying opportunities to increase customer value and uncover new revenue streams across and beyond the People Division.

You'll be responsible for the full sales process, from opportunity generation to close, supported by presales and consultancy teams, and will use the Access Sales methodology to forecast and drive additional recurring revenue through software subscriptions and services. As a trusted technology partner, you'll host meetings at all levels, including C-suite, and work to increase retention, consultancy revenue, and NPS scores. By responding promptly to enquiries, sharing insights, and building strong mutual relationships, you'll contribute to a high-performing, customer-centric team while always working in line with company policies and procedures.

Day-to-day, you will:

• A motivated self-starter with a resilient, can-do attitude and the ability to manage complex, multi-product sales cycles
• Proven track record of delivering solutions within your target market
• Strategic thinker with strong account planning skills and a focus on identifying long-term opportunities
• Solid understanding of business processes and best practices
• Comfortable working independently or collaboratively as part of a team
• Excellent verbal communication skills with the ability to build rapport at all levels, including C-suite
• Persuasive and confident when presenting ideas and concepts
• Strong written communication skills with great attention to detail
• Proficient in Microsoft Office and confident using technology to support your work
• Full UK driving licence and willingness to travel as needed

Your skills and experiences might also include:

• Highly credible and confident engaging at C-suite level, with experience managing large, complex customer engagements
• Proven field sales experience with success in managing multiple stakeholders and navigating complex deals
• Strong commercial acumen with the ability to accurately forecast and structure complex, multiyear contracts
• Skilled in negotiating commercial agreements, including intricate terms and conditions
• Ideally experienced in HCM or related software sales
• Self-motivated and able to work on your own initiative, while also contributing effectively as part of a small, collaborative team
• Excellent time management and organisational skills, with the ability to prioritise a demanding workload
• Clear, professional communicator across all channels-phone, email, and written-with strong attention to detail
• Builds positive, supportive relationships with colleagues and clients, acting with integrity, loyalty, and honesty
• Demonstrates a proactive, solutions-focused mindset with a commitment to self-development and continuous learning
• Willing and able to travel, including overnight stays when required

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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