Strategic Account Manager – Growth & Service

Vital Healthcare; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Career development

Training

Supportive team

Job summary

Certas Energy in Ipswich is seeking a Customer Account Manager to maximise sales, retain customers and grow margins through proactive account management and consultative selling. You will handle inquiries across channels and identify upsell opportunities while building lasting customer relationships.

The role focuses on delivering exceptional service, negotiating profitable pricing and resolving issues to ensure customer satisfaction within a safety-focused, nationwide distribution business.

Qualifications

• Proven experience in telephone sales and consultative selling.
• Strong account management and relationship-building skills.
• Excellent communication and negotiation skills.
• Target-driven and organised approach.
• GCSE Maths and English (or equivalent).

Responsibilities

• Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.
• Building strong customer relationships through proactive account management and consultative selling.
• Handling inbound customer enquiries across multiple channels.
• Identifying and securing upselling, cross-selling and new business opportunities.
• Negotiating pricing to maximise profitability.
• Investigating and resolving customer queries and complaints.

Skills

Telephone sales

Consultative selling

Account management

Relationship-building

Communication

Negotiation

Target-driven

Organised

Education

GCSE Maths and English

Job description

Certas Energy in Ipswich is seeking a Customer Account Manager to maximise sales, retain customers and grow margins through proactive account management and consultative selling. You will handle inquiries across channels and identify upsell opportunities while building lasting customer relationships.

The role focuses on delivering exceptional service, negotiating profitable pricing and resolving issues to ensure customer satisfaction within a safety-focused, nationwide distribution business.