Customer Account Manager

Vital Healthcare; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Career development

Training

Supportive team

Job summary

Certas Energy in Ipswich is seeking a Customer Account Manager to maximise sales, retain customers and grow margins through proactive account management and consultative selling. You will handle inquiries across channels and identify upsell opportunities while building lasting customer relationships.

The role focuses on delivering exceptional service, negotiating profitable pricing and resolving issues to ensure customer satisfaction within a safety-focused, nationwide distribution business.

Qualifications

• Proven experience in telephone sales and consultative selling.
• Strong account management and relationship-building skills.
• Excellent communication and negotiation skills.
• Target-driven and organised approach.
• GCSE Maths and English (or equivalent).

Responsibilities

• Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.
• Building strong customer relationships through proactive account management and consultative selling.
• Handling inbound customer enquiries across multiple channels.
• Identifying and securing upselling, cross-selling and new business opportunities.
• Negotiating pricing to maximise profitability.
• Investigating and resolving customer queries and complaints.

Skills

Telephone sales

Consultative selling

Account management

Relationship-building

Communication

Negotiation

Target-driven

Organised

Education

GCSE Maths and English

Job description

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Customer Account Manager

Are you a commercially minded account manager who enjoys building strong customer relationships, driving sales growth and delivering exceptional service? We're looking for a Customer Account Manager to maximise commercial sales opportunities and enhance the customer experience through consultative selling, account management, cross-selling, upselling and new customer acquisition.

In this role, you'll balance customer retention and profitability by managing a portfolio of commercial customers, identifying growth opportunities and delivering tailored solutions that meet customer needs. Working within a quality-focused environment, you'll play a key role in exceeding customer expectations through professional communication, collaboration and outstanding service.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What You’ll Be Doing

• Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.
• Building strong customer relationships through proactive account management and consultative selling.
• Handling inbound customer enquiries across multiple channels.
• Identifying and securing upselling, cross-selling and new business opportunities.
• Negotiating pricing to maximise profitability.
• Investigating and resolving customer queries and complaints.

What We’ll Need From You

• Proven experience in telephone sales and consultative selling.
• Strong account management and relationship-building skills.
• Excellent communication and negotiation skills.
• Target-driven and organised approach.
• GCSE Maths and English (or equivalent).

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What You’ll Get From Us

• Competitive salary
• Performance-related bonus opportunities
• Career development and progression opportunities
• Ongoing training and professional development
• Supportive team environment

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.