Strategic Account Manager – Growth & Relationships

Exertis (UK) Ltd.; United Kingdom; Remote; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Career development

Inclusive working environment

Coaching and 1:1s

Collaborative culture

Job summary

Certas Energy in the United Kingdom is seeking a Customer Account Manager in Wrexham to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management, up-selling and cross-selling to grow sales while maintaining profitable customer relationships.

You will work in a quality-focused environment, using your communication, negotiation and relationship-building skills to exceed customer expectations and

Qualifications

• Proven track record in telephone selling and upselling.
• Strong interpersonal skills and self-motivation.
• Excellent time management and organisational abilities.
• Resilient with a target-driven mindset.
• Able to build rapport and handle objections professionally.
• GCSE Maths and English are required.

Responsibilities

• Develop and maintain knowledge of Certas Energy commercial products and services.
• Handle inbound customer contact via calls, emails, and channels with a consultative approach.
• Identify and maximise sales opportunities, upsell and cross-sell relevant products and services.
• Negotiate sales prices within authority to maximise profitability.
• Manage and grow an existing portfolio of commercial accounts, retaining customers and margin.
• Collaborate with Business Account Managers to produce customer SWOT analyses and support order taking.

Skills

Telephone selling

Upselling

Interpersonal skills

Time management

Resilience

Rapport building

Objection handling

Empathy

GCSE Maths

GCSE English

Job description

Certas Energy in the United Kingdom is seeking a Customer Account Manager in Wrexham to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management, up-selling and cross-selling to grow sales while maintaining profitable customer relationships.

You will work in a quality-focused environment, using your communication, negotiation and relationship-building skills to exceed customer expectations and