Strategic Account Manager: Growth & Retention

DCC Energy plc; Tees Valley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Skills development

Coaching & mentoring

Cross-functional collaboration

Health & safety culture

Job summary

Certas Energy is recruiting a Customer Account Manager to maximise sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management and new customer acquisition to grow sales while protecting profitable relationships.

In this role you will handle inbound inquiries, build strong relationships, and work with colleagues across the business to deliver targets and contribute to customer satisfaction.

Qualifications

• GCSE Maths and English are required.
• B2B contact centre experience desirable.
• Proven track record in telephone selling, up-selling and cross-selling.

Responsibilities

• Develop and maintain knowledge of commercial products and services.
• Handle inbound customer contact via calls, emails and other channels with a consultative approach.
• Identify and maximise sales opportunities including up-selling and cross-selling.
• Negotiate sales prices within authority to maximise profitability.
• Manage and grow existing commercial accounts, retaining customers and margins.

Skills

B2B contact centre

Telephone selling

Up-selling

Cross-selling

Account management

Time management

Interpersonal skills

Resilience

Communication skills

Organisational skills

Active listening

Customer empathy

Education

GCSE Maths and English

Job description

Certas Energy is recruiting a Customer Account Manager to maximise sales opportunities and deliver an exceptional customer experience. You will combine consultative selling, strong account management and new customer acquisition to grow sales while protecting profitable relationships.

In this role you will handle inbound inquiries, build strong relationships, and work with colleagues across the business to deliver targets and contribute to customer satisfaction.