Strategic Account Manager: Grow Key Accounts (Bonus)

Grosvenor Talent Ltd; Harrogate; On-site; GBP 34,000 - 46,000; Full time

Job summary

Grosvenor Talent Ltd is seeking a commercially focused Strategic Account Manager to own a portfolio of customer accounts, strengthen relationships, protect retention and identify growth opportunities in the PPE, workwear and workplace safety sector. The role combines strategic account management with hands-on customer support and coordination.

Office-based in Harrogate, you will coordinate across sales, purchasing and operations, maintain CRM records and pursue cross-selling to grow revenue and

Qualifications

• Proven account management, customer success or consultative B2B sales experience.
• Strong relationship-building and stakeholder management capability.
• Commercial awareness including revenue, margin and profitability.
• A structured approach to account planning, follow-up and pipeline management.
• Confident coordinating customer requirements across teams.

Responsibilities

• Own and develop a portfolio of key customer accounts.
• Build trusted relationships through planned, regular customer contact.
• Identify account risks early and lead effective retention activity.
• Grow revenue and margin through cross-selling, upselling and product penetration.
• Create practical account plans covering objectives, opportunities, risks and actions.
• Coordinate pricing, product, onboarding and service activity across internal teams.
• Maintain accurate CRM records, forecasts, meeting notes and pipelines.

Skills

Account management

Customer success

Consultative B2B sales

Relationship building

Stakeholder management

Pipeline management

Job description

Grosvenor Talent Ltd is seeking a commercially focused Strategic Account Manager to own a portfolio of customer accounts, strengthen relationships, protect retention and identify growth opportunities in the PPE, workwear and workplace safety sector. The role combines strategic account management with hands-on customer support and coordination.

Office-based in Harrogate, you will coordinate across sales, purchasing and operations, maintain CRM records and pursue cross-selling to grow revenue and