Strategic Account Manager

Grosvenor Talent Ltd; Harrogate; On-site; GBP 34,000 - 46,000; Full time

Job summary

Grosvenor Talent Ltd is seeking a commercially focused Strategic Account Manager to own a portfolio of customer accounts, strengthen relationships, protect retention and identify growth opportunities in the PPE, workwear and workplace safety sector. The role combines strategic account management with hands-on customer support and coordination.

Office-based in Harrogate, you will coordinate across sales, purchasing and operations, maintain CRM records and pursue cross-selling to grow revenue and

Qualifications

• Proven account management, customer success or consultative B2B sales experience.
• Strong relationship-building and stakeholder management capability.
• Commercial awareness including revenue, margin and profitability.
• A structured approach to account planning, follow-up and pipeline management.
• Confident coordinating customer requirements across teams.

Responsibilities

• Own and develop a portfolio of key customer accounts.
• Build trusted relationships through planned, regular customer contact.
• Identify account risks early and lead effective retention activity.
• Grow revenue and margin through cross-selling, upselling and product penetration.
• Create practical account plans covering objectives, opportunities, risks and actions.
• Coordinate pricing, product, onboarding and service activity across internal teams.
• Maintain accurate CRM records, forecasts, meeting notes and pipelines.

Skills

Account management

Customer success

Consultative B2B sales

Relationship building

Stakeholder management

Pipeline management

Job description

Stategic Account Manager - Office based, Harrogate - 40k pa + quarterly bonus

About the Opportunity

We are currently representing an established and growing UK supplier of PPE, workwear and workplace safety solutions who is seeking a commercially focused Strategic Account Manager. In this role, you will take ownership of a portfolio of customer accounts, strengthen relationships, protect retention and identify sustainable growth opportunities. This role combines strategic account management with hands‑on customer support, onboarding and internal coordination.

Key Duties & Responsibilities

• Own and develop a portfolio of key customer accounts.

• Build trusted relationships through planned, regular customer contact.

• Identify account risks early and lead effective retention activity.

• Grow revenue and margin through cross‑selling, upselling and wider product penetration.

• Create practical account plans covering objectives, opportunities, risks and actions.

• Coordinate pricing, product, onboarding and service activity across internal teams.

• Maintain accurate CRM records, forecasts, meeting notes and opportunity pipelines.

Candidate Profile

• Proven account management, customer success or consultative B2B sales experience.

• Strong relationship-building and stakeholder management capability.

• Commercial awareness, including revenue, margin and account profitability.

• A structured approach to account planning, follow‑up and pipeline management.

• Confident coordinating customer requirements across sales, purchasing, customer service and operations.

• Proactive, credible and comfortable working independently.

Desirable Experience

Direct sector and product knowledge is highly desirable. Applications are particularly welcomed from candidates with experience in PPE, workwear or workplace safety supplies; industrial or MRO distribution; or construction, utilities or infrastructure supply chains. While relevant knowledge should support immediate customer credibility, proven account ownership, retention skills and commercial judgement remain essential.

Stategic Account Manager - Office based, Harrogate - 40k pa + quarterly bonus

Grosvenor Talent is committed to promoting equality, diversity and inclusion. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, sex or sexual orientation. We are committed to ensuring that no applicant or employee is treated less favourably on the basis of a protected characteristic as defined under the Equality Act 2010. If you require reasonable adjustments during the recruitment process, please let us know and we will be happy to support you. Grosvenor Talent operates as both an Employment Agency and Employment Business in accordance with applicable legislation.