Strategic Account Manager

Organic Herb Trading Company; Milverton; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Contributory pension (4% employer contribution)

Staff buying co-operative

Cycle to work scheme

Job summary

Organic Herb Trading, based in Milverton, is seeking a Strategic Account Manager to manage and grow key accounts. The role involves nurturing customer relationships, pursuing new business, and supporting the Head of Sales & Business Development. Ideal candidates have strong B2B account management experience, excellent communication skills, and a keen understanding of the organic and food sectors. We offer a permanent role with a competitive benefits package and a commitment to sustainability.

Qualifications

• Proven experience in B2B key account management, ideally within related sectors.
• Strong track record of retaining and growing accounts.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage strategic accounts and customer relationships.
• Identify and pursue new business opportunities.
• Act as deputy for Head of Sales & Business Development.

Skills

B2B key account management

Commercial acumen

Communication and relationship-building skills

Organizational skills

Experience in organic or botanical supply sector

Tools

CRM tools

Commercial reporting tools

Job description

For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing— working with herbs, spices, and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands.

What makes us different? We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward thinking mindset, always looking for better, fairer and more sustainable ways to do business.

Role Purpose

This is a pivotal commercial role at Organic Herb trading. As Strategic Account Manager, you will own and grow a portfolio of strategic accounts, lead the day-to-day management of our most significant customer relationships, and act as deputy to the Head of Sales & Business Development when required. You will be commercially sharp, relationship-focused, and hungry to bring in new business, while delivering the consistency and discipline our key accounts expect.

Key Responsibilities

Account Management

• Own and develop a portfolio of strategic and mid-tier accounts, acting as the primary relationship contact
• Lead day-to-day management of Organic Herb Trading's largest and most complex customer relationships, including volume planning, forecasting, and issue resolution
• Work closely with the Head of Sales & BD on our most strategic accounts — taking the lead on operational delivery and customer communication while supporting on strategy
• Deliver structured account reviews and joint business planning with key customers
• Maintain accurate pipeline and account records within our CRM and commercial systems

New Business Development

• Proactively identify and pursue new business opportunities within target sectors (food & beverage, wellness, foodservice, retail)
• Build and maintain a healthy pipeline of qualified prospects, converting opportunities with a disciplined and relationship-led approach
• Represent Organic Herb Trading at trade events, industry forums, and customer visits
• Work with the Head of Sales & BD to define and execute a new business strategy aligned to Organic Herb Trading’s growth ambitions

Deputy Responsibilities

• Act as deputy to the Head of Sales & Business Development during periods of absence or when required
• Provide leadership and coordination to the broader sales team when needed
• Support the Head of Sales & BD in maintaining commercial momentum and customer confidence across the portfolio

Commercial & Cross-Functional

• Work collaboratively with procurement, operations, and quality teams to ensure customer commitments are met
• Contribute to Organic Herb Trading’s sustainability and quality roadmap work in partnership with key customers
• Provide input into forecasting, pricing decisions, and stock allocation in line with agreed commercial frameworks
• Feed market intelligence back into the business to inform product development and commercial strategy

This Job Description is not an exhaustive list of duties; but is intended as a general indication of the range of work undertaken and will vary in accordance with the changing demands of the business.

Attributes

Honest & reliable, proactive and solutions-focused, commercially aware, organised and structured with attention to detail, good communicator, collaborative, customer-focused and resilient, calm under pressure, leads by example, takes ownership

Skills & Experience - Essential

• Proven experience in B2B key account management, ideally within food, ingredients, health & wellness, or FMCG
• Demonstrable track record of both retaining and growing accounts, and winning new business
• Strong commercial acumen, comfortable with margins, pricing, forecasting, and business cases
• Excellent communication and relationship-building skills at all levels
• Highly organised, with the ability to manage multiple accounts and priorities simultaneously
• Confident using CRM and commercial reporting tools
• Self-motivated with a drive to exceed targets
• Experience in the organic, speciality food, or botanical supply sector
• Familiarity with sustainability or ethical sourcing frameworks
• Experience supporting or deputising for a commercial manager or director
• Existing network within relevant buyer or procurement communities

What We Offer

• The role is permanent, working Monday – Friday, 36.5 hours per week; (9am-5pm Monday to Thursday, 9am-4pm Friday), at our HQ in Milverton
• 25 days holiday + bank holidays
• Staff buying co-operative &cycle to work scheme
• Contributory pension (4% employer contribution)
• A values-led, independent workplace committed to doing business the right way

How to Apply

Please send your CV and a brief covering letter outlining why you believe you are a great fit for this role to [e-mail]

Application deadline: Friday 8th May 2026 – early applications are encouraged as they will be reviewed on receipt. We look forward to hearing from you.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age. We are committed to creating an inclusive environment for all employees.